Teri Sabine
Auckland,Auckland
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes and hiring processing's through retail experience and customer service experience. Prepares professional, polished statements and business correspondence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Champion Billing & Payments
Watercare
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Collaborated with customers to resolve disputes.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Retail Assistant
Converse
10.2022 - 10.2023
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Retail Assistant
Lorna Jane
02.2020 - 10.2022
- Resolved customer complaints professionally, maintaining a positive brand image.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Assistant Manager
Huffer
10.2021 - 07.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Senior Retail Assistant
Calvin Klein
07.2020 - 06.2021
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
- Demonstrated strong leadership skills in managing team performance, setting goals, and providing constructive feedback.
- Contributed to budget planning efforts, monitoring expenditures to ensure alignment with financial goals.
- Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
- Maintained accurate records of transactions for efficient reporting and analysis purposes.
Education
High School Diploma -
Avondale College
Avondale, NZ12.2013
Skills
- Payment Processing
- Data Entry Proficiency
- Customer service orientation
- Empathy and understanding
- Team collaboration
- Time management
- Billing software familiarity
- Attention to detail
- Customer Engagement
Certification
Certficate for work place amd taking ownership
Timeline
Customer Champion Billing & Payments
Watercare
07.2023 - Current
Retail Assistant
Converse
10.2022 - 10.2023
Assistant Manager
Huffer
10.2021 - 07.2022
Senior Retail Assistant
Calvin Klein
07.2020 - 06.2021
Retail Assistant
Lorna Jane
02.2020 - 10.2022
High School Diploma -
Avondale College
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