Terina Potich

Work History

The Warehouse

Whangarei, Whangarei

04.2017 - 04.2017

Millhouse Investigations

Birkenhead

04.1989 - 08.1991

Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Assisted with special projects assigned by management when required.
Provided excellent customer service at all times while interacting with both internal and external customers.
Answered and directed incoming calls using multi-line telephone system.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Handled customer inquiries and complaints, providing timely and appropriate solutions.
Participated in emergency response drills and maintained knowledge of safety procedures.
Conducted initial screening of incoming calls to determine urgency and directed them accordingly.

Inland Revenue Dept

Takapuna

01.1987 - 10.1988

Typed and formatted letters, memos, reports, statements, forms and other documents from rough drafts or corrected copy using typewriter or computer.
Proofread material for accuracy in spelling, grammar and punctuation.
Operated a variety of office machines such as computers, copiers, scanners and faxes.
Entered data into computer systems accurately and quickly.
Answered telephone inquiries in a professional manner.

Glow in the dark Mini Golf

Whangarei, Whangarei

Greeted customers in a friendly and professional manner.
Processed cash, credit, and check payments accurately and efficiently.
Assisted customers with product selection and answered any questions they had.
Provided excellent customer service by listening to customer needs and addressing them appropriately.
Performed opening and closing duties such as counting money, balancing registers.
Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
Maintained clean, orderly and well-stocked register area.