Te Rina Ratima
Napier City,HKB
Summary
An dedicated and adaptable professional with experience in case management. customer service, horticulture, and operations. I thrive in dynamic environments, bringing strong organizational skills, attention to detail, and a passion for supporting others. I am committed to delivering results and building positive relationships in every role I undertake.
Overview
7
7
years of professional experience
Work History
Case Manager
Ministry of Social Development
05.2021 - 06.2024
- Managed a caseload of clients, providing assistance with hardship, housing, and employment support.
- Facilitated connections with housing providers and employers to secure sustainable housing and job placements for clients.
- Processed paperwork, ensuring compliance with Ministry regulations and policies.
- Handled reception duties, responding to inquiries, providing information, and directing clients to appropriate services.
- Built and maintained relationships with local community organisations, housing agencies, and employment services to support client needs.
Shift Supervisor (Previously Team Member)
Restaurant Brands
08.2019 - 04.2021
- Supervised team members, managed shifts, and provided training to ensure operational efficiency.
- Oversaw daily operations, ensuring high levels of customer service during peak hours and managing team performance.
- Handled cash, processed transactions, and maintained financial accuracy.
- Took customer orders, managed food preparation, and ensured food safety and cleanliness standards were met.
- Coordinated restocking, inventory management, and ensured compliance with health and safety regulations
Orchard Hand
Turners and Growers
11.2017 - 07.2019
- Assisted with the planting, pruning, and harvesting of apples, contributing to efficient production during peak seasons.
- Achieved a Level 3 Horticulture Certificate, enhancing knowledge of orchard management, pest control, and plant health.
- Operated tractors and forklifts to move heavy materials, assist with orchard maintenance, and support harvest activities.
- Contributed to the development of new orchards, including land preparation, planting. and ongoing care.
Education
Bachelor Of Business -
Massey University
Palmerston NorthNCEA LEVEL 3 -
Hukarere Girls’ College
Napier City, HKB11.2017
Skills
- Attention to detail
- Problem-Solving and Adaptability
- Collaboration and Teamwork
- Mentoring and Knowledge Sharing
- Strong Communication Skills
- Resilience and Ability To Thrive Under Pressure
- Strong-Minded and Determined
- Empathy and Emotional Intelligence
Languages
Te Reo Māori
Limited Working
Timeline
Case Manager
Ministry of Social Development
05.2021 - 06.2024
Shift Supervisor (Previously Team Member)
Restaurant Brands
08.2019 - 04.2021
Orchard Hand
Turners and Growers
11.2017 - 07.2019
Bachelor Of Business -
Massey University
NCEA LEVEL 3 -
Hukarere Girls’ College
Similar Profiles
Amoya SimpsonAmoya Simpson
Intern at Ministry Of Social Development Social Welfare DepartmentIntern at Ministry Of Social Development Social Welfare Department
PARDEEP HEER-BRACHPARDEEP HEER-BRACH
PROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATIONPROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
Munira KhanMunira Khan
Assistant at New Zealand Ministry Of Social DevelopmentAssistant at New Zealand Ministry Of Social Development