Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Teri Terina Pakuria

Picton

Summary

With a proven track record at Highway Auto Barn, I excel in driving business growth and fostering strong relationships. Leveraging skills in territory management and rapport building, I've significantly enhanced market share and profitability. My strategic approach to sales and team leadership consistently surpasses revenue targets, establishing me as a key asset in competitive markets.

Overview

8
8
years of professional experience

Work History

Senior Sales Manager

Highway Auto Barn
Wonthella, Geralton, Western Australia
10.2019 - 04.2024
  • Developed and implemented sales strategies to increase profits and expand market share.
  • Conducted weekly meetings with the sales team to review performance, goals and objectives.
  • Monitored customer feedback to identify areas of improvement in products and services.
  • Created reports on customer satisfaction, sales forecasts and product launches.
  • Managed all aspects of the sales process from lead generation to closing deals.
  • Analyzed competitor activity to develop competitive pricing models for potential clients.
  • Provided training for new sales staff members on company policies and procedures.
  • Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
  • Established relationships with key customers and industry partners to maximize profitability.
  • Negotiated contracts with vendors, suppliers and other business partners.
  • Implemented innovative marketing campaigns to promote products or services.
  • Collaborated with other departments such as marketing, finance, operations.
  • Identified opportunities for growth within existing accounts as well as new markets.
  • Developed comprehensive presentations outlining products and services features and benefits.
  • Maintained up-to-date knowledge of industry trends, competition and regulations.
  • Responsible for meeting or exceeding monthly revenue targets set by senior management.
  • Ensured compliance with all relevant laws, regulations and ethical standards.
  • Recruited, hired and supervised a team of highly successful sales professionals.
  • Assisted in developing pricing strategies that optimize profits while maintaining customer loyalty.
  • Designed promotional materials such as brochures, flyers, catalogs, to enhance brand visibility.
  • Strategically managed revenue streams by establishing sales targets, deployment strategies, and go-to-market initiatives.
  • Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
  • Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
  • Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
  • Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
  • Promoted products at trade shows across region, connecting with prospects, and improving market penetration.
  • Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
  • Hired and motivated high-performing sales team.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Performed sales consultations and educated clients on products and services.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Executed strategic sales plans to expand customer base and revenue.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Oversaw regional and local sales managers and staff.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.

Operations Manager

Midwest Auto Group
Beresford, Geralton, Western Australia
02.2016 - 10.2019
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Provided technical expertise in the design and implementation of automated systems used in the operations department.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Trained crew members on application of projects, customer relations, and customer service.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Negotiated contracts with vendors and service providers, securing favorable terms.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Skills

  • Rapport and relationship building
  • Business growth and retention
  • Performance tracking and evaluations
  • Sales Tracking
  • Brand-building strategies
  • Professional and personable sales techniques
  • Negotiation expertise
  • Sales Presentations
  • Key account development
  • Business Development
  • Profitability Optimization
  • Territory Management
  • Competitor Analysis
  • Service Upselling
  • Contract negotiation expertise
  • Vendor engagement
  • Personnel Management
  • Account development
  • Pipeline Management

Accomplishments

  • In 2019, I was number 1 (in Western Australia) and 2nd in the country (in Australia) for National Warranty Insurance Sales. The only way to receive this achievement was to meet the National standards at 100 % and no less.

References

References available upon request.

Timeline

Senior Sales Manager

Highway Auto Barn
10.2019 - 04.2024

Operations Manager

Midwest Auto Group
02.2016 - 10.2019

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Teri Terina Pakuria