Te Ōriwa Anne Te Pou-Cook
Hamilton/Nawton
Overview
3
3
years of professional experience
Work History
Service Bartender
Yard House
08.2023 - 08.2023
- Ensured to serve customers with respect and humour as most were locals of the community, creating a sustainable shift.
- Maintained focus on confident customer service to help complete shift as it was the first time experience.
- Increased repeat business through friendly and attentive service, building rapport with regular patrons.
- Reduced wait times by quickly and accurately preparing orders, improving multi-tasking and delivery skills.
Truck Washer
Te Arai Transport
10.2022 - 10.2022
- Washed freight company trucks.
- Prevented potential damage to trucks by carefully handling high-pressure hoses and all cleaning tools.
- Maintained a safe working environment through following safety guidelines and proper use of cleaning equipment.
- Ensured to confidently engage well with others to improve skills and complete wash.
Hospitality Worker
Te Puia
11.2022 - 11.2022
- Prepared to work with a team at Harcourts Awards event by table setting for both entrances for guests arrival.
- Rewashed and dried glasses for starting beverages.
- Prepared and served food and beverages through safe food-handling.
- Reduced risks by maintaining organized work area
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Ensuring to keep close, loud and clear communication with team.
Worker
Taylors Laundry
03.2022 - 08.2022
- Folded, stacked and moved laundry.
- Received training in operating laundry machines.
- Loaded and unloaded product from laundry machines.
- Maintained focus on the assigned tasks by listening and communicating well as shift worked in rotation.
- Easily adapted to work place and was able to engage with workers and sustain tasks together.
- Ensured to keep a positive attitude within every allocated area by working safe and fast following team management.
Hospitality Student
NZMA
02.2020 - 10.2020
- Studied, trained and performed customer service, which includes lead Barista, Team manager, Kitchen and FoH.
- Enjoyed making and serving a variety of coffee.
- Prepared food and beverages for customers.
- Ensured to maintain hygiene as it is an important rule within the Hospitality health and safety act.
- Collaborated and strongly bonded with establishment by having strong communication, confident posture and reliable food delivery.
Education
Te Wharekura O Ngā Purapura O Te Aroha
Te AwamutuHospitality Level 2
Nzma
Hamilton CentralSkills
- Strong communication
- Reliable team worker
- Trustworthy
- Positive attitude
- Safe food-handling
- Customer Service
- Time management
- Fast pace worker
- Motivated learner
- Task-focused
- Kind team worker
- Good manners
- Adaptability
Personal Statement
I am an self-directed, passionate and responsible hard working individual. I love enabling myself to adapt to new environments and also using my own initiative when collaborating with others. I have also gained 3 years of work experience and study in Hospitality. Definitely has been a challenging but enjoyable journey throughout the years, enabling me to better my work skills out in public and work placements. Therefore I'm keen to keep going hoping to join a supportive as a trustworthy and reliable worker.
Languages
Māori
Native or Bilingual
Timeline
Service Bartender
Yard House
08.2023 - 08.2023
Hospitality Worker
Te Puia
11.2022 - 11.2022
Truck Washer
Te Arai Transport
10.2022 - 10.2022
Worker
Taylors Laundry
03.2022 - 08.2022
Hospitality Student
NZMA
02.2020 - 10.2020
Te Wharekura O Ngā Purapura O Te Aroha
Hospitality Level 2
Nzma