Terohaparae maxwell
Melbourne,VIC
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
Work History
Waiter/bartender/S.Manager
The Parasol and Swing Co
CBD, Auckland
11.2022 - 04.2026
- Oversaw daily operations of venue, including opening/closing, cash ups, and reporting to ensure smooth functionality.
- Developed personalized training programs for juniors to enhance skills and improve overall team performance.
- Resolved customer issues promptly to maintain satisfaction and build regulars
- Created promotional materials for house cocktails, food, and spirits to increase customer interest and sales.
- Partnered with managers and owners to streamline processes, enhancing customer retention and fostering team cohesion.
- Ensured compliance with local bylaw requirements and elevated the industry standard
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared and served a variety of cocktails and beverages to customers.
- Cultivated strong relationships with colleagues and local venues to enhance collaboration and networking opportunities.
Bartender
Saint Alice
CBD, Auckland
12.2021 - 09.2022
- Provided exceptional customer service to enhance guest experiences.
- Recommended drinks to customers based on preferences to enhance their experience.
- Monitored guests' alcohol consumption to ensure responsible service and compliance with legal standards.
- Oversaw inventory levels at the bar to ensure adequate supplies for service. to maintain optimal stock levels and organization.
- Maintained cleanliness of the bar area, adhering to health standards.
Education
RSA Certificate - VIC RSA
EOT
04.2001 -
General Manager Certification -
NZ School of Food And Wine
Auckland09-2024
High School Diploma -
Papamoa College
Papamoa10-2020
Skills
- Inventory management
- Staff training
- Team collaboration
- Stress management
- Time management
- Anticipating guest needs
- Hospitality and accommodation
- Performance improvement
- Patience and tolerance
References
References available upon request.
Timeline
Waiter/bartender/S.Manager
The Parasol and Swing Co
11.2022 - 04.2026
Bartender
Saint Alice
12.2021 - 09.2022
RSA Certificate - VIC RSA
EOT
04.2001 -
General Manager Certification -
NZ School of Food And Wine
High School Diploma -
Papamoa College