Terrence Stewart
Hokitika,Hokitika
Summary
I am a versatile and adaptable person with a career in Mental health and varied customer services roles. I am dedicated to delivering a high quality of service in any chosen role and I have an eye for detail. I work well both in a team environment as well as unsupervised. I pride myself as being able to work within industry standards with particular emphasis on following policies and instructions. Previous positions include a hands on approach, practical tasks and with a focus on meeting deadlines while working under pressure.
Key skills:
* Excellent work ethics, punctual, reliable and honest.
* Skilled support worker.
* Experienced customer service professional.
* Dedicated team member who can also work autonomously.
* Experienced at inducting and training staff.
* Ability to work under pressure and meet deadlines.
* Health and safety conscious.
* Culturally sensitive - respectful of beliefs and traditions of others.
* Accurate and precise administrator.
* Basic computer skills.
* Average general health.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Critical Communications Ltd
Christchurch (works Remotely), New Zealand
12.2019 - Current
Supervisor for the call center operating for a Taxi Company in Christchurch.
* Overseeing shift management with a team of call takers.
* Communication with taxi drivers via a radio query channel.
* Managing taxi booking workflow.
* Managing customer queries.
* Managing team member queries.
* decision making relevant to management of taxi bookings.
* Covering of absent shifts.
* Identifying and sharing system issues and implementing changes for the ongoing operation of the call center.
Warehouse & Dispatch Manager
Azwood Ltd (Nelson)
Nelson, New Zealand
01.2012 - 10.2019
* Management of packaging and Warehousing of Azwood wood fire pellet product.
* Management of a team of packaging staff.
* Communication with production team to ensure packaging maintained a quality standard meeting the production flow daily.
* Warehousing of packaged production.
* Seasonal (Spring and Winter) logistics in meeting customer orders.
* Communication of trucking companies.
* Loading of trucks for customer orders.
Idea Services
Service User Support Person
Hokitika, New Zealand
01.2009 - 12.2012
* Day to day support of service users in a residential setting.
* Household, personal and financial planning.
* Medication administration and checking of medication administering.
* Health and safety management/crisis intervention.
* Key person to at least one service user.
* Induction and training of staff.
* Administration and reporting functions.
* Supporting service users within the community.
* Financial planning/meal planning/activity recording/risk assessments.
* Total support of all service users in personal hygiene, finances, shopping, outings,.
* Some housing maintenance.
* Vehicle - ensuring road worthiness checks.
These duties were performed with the assistance of 1 or 2 other team members, covering all shifts including weekends and sleepovers.
The Service users attended a day base Monday to Friday.
Dairy Farm Labourer
Baird Farms
Hokitika, New Zealand
01.2005 - 12.2011
* Managing dairy farm requirements as instructed by Farm owner/employer
* Milk harvesting
* Farm maintenance
* Tractor work
* Stock health treatments
Senior Customer Services Officer
Silvertop Taxis Ltd
Melbourne, Victoria
06.2003 - 12.2004
* Working with a large team as a Supervisor and radio/telephone operator
* Administration and Customer services tasks
Shift Supervisor/Fleet Controller
Gold Band Taxis Ltd
Christchurch, New Zealand
01.1997 - 12.2002
* Managed workflow for two taxi fleets including responsibility for staff
* Call bookings and data entry for computerized dispatching system
* Radio operator and Fleet controller
Summary or Previous Roles
Post Haste Couriers/Alliance Meat Works
Invercargill & Christchurch, New Zealand
01.1982 - 12.1996
* Slaughtermans assistant - Alliance Freezing works - Invercargill
* Customer services and Operations Manager for Post Haste Couriers Ltd.
* Taxi driver Gold Band taxis Christchurch
Education
No Degree - School Certificate Maths And English
Southland Boys' High School
Invercargill, STLSkills
- Customer Service Management
- Team Leadership
- Staff Scheduling
- Problem Anticipation and Resolution
- Supplier Monitoring
- Records Organization and Management
- Verbal and Written Communication
- Goal Setting
- Budget Control
- Recruitment and Hiring
- Policy Development and EnforcementQuality Assurance
- Assignment Delegation
- Training Management
- Performance Assessment
- Decision Making
- Business Forecasting
- Deadline Management
- Product Transportation
- Purchasing Leadership
- Multitasking and Prioritization
- Customer Relations
- Layout Planning
Certification
* Non Violent crisis intervention and medication administration (IDEA Services).
* Customer services certificate to commitment.
* Defensive driving.
* School certificate - Southland Boys High School
Timeline
Supervisor of Operations
Critical Communications Ltd
12.2019 - Current
Warehouse & Dispatch Manager
Azwood Ltd (Nelson)
01.2012 - 10.2019
Idea Services
Service User Support Person
01.2009 - 12.2012
Dairy Farm Labourer
Baird Farms
01.2005 - 12.2011
Senior Customer Services Officer
Silvertop Taxis Ltd
06.2003 - 12.2004
Shift Supervisor/Fleet Controller
Gold Band Taxis Ltd
01.1997 - 12.2002
Summary or Previous Roles
Post Haste Couriers/Alliance Meat Works
01.1982 - 12.1996
No Degree - School Certificate Maths And English
Southland Boys' High School
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