Terri Wickham
New Plymouth,North Island
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
Work History
Managing Director
Le Dejeuner 2018 Limited
Waiwhakaiho, New Plymouth
10.2018 - 12.2024
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed rapport and instilled confidence with clients to develop credibility and earn trust.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Contributed to profitability through expense control and pricing practices for products and services.
- Provided guidance to team members on project management principles and best practices.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Catering Manager
Le Dejeuner Catering
Waiwhakaiho, New Plymouth
11.2005 - 10.2018
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Led team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and clients.
- Supervised servers during catered events to ensure high standards of service were met.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Inspected equipment prior to use at catered events to ensure it was working properly.
- Resolved customer complaints quickly and efficiently.
- Explained goals and expectations required of trainees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed and resolved customer complaints, ensuring a positive experience and fostering repeat business.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Prepared and led food service training programs to teach staff various tasks.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
- Addressed any issues related to health code violations found during inspections by local authorities.
- Ensured the quality of ingredients used in meals served at catered events.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Maintained accurate records of orders and deliveries for catering services.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
- Oversaw the design and update of catering menus and promotional materials, ensuring they reflect current offerings and trends.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Managed all aspects of catering operations, including planning, budgeting, and execution for events of varying sizes.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Conducted staff performance evaluations, providing feedback and coaching to enhance service quality.
- Developed customized menus in collaboration with chefs, accommodating dietary restrictions and client preferences.
- Managed inventory control, ensuring availability of necessary supplies while minimizing waste and reducing costs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Distributed food to service staff for prompt delivery to customers.
- Delegated work to staff, setting priorities and goals.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Implemented rigorous quality control procedures to maintain high standards in food preparation and presentation.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed inventory levels of food supplies required for upcoming catered events.
- Assisted staff by serving food and beverages or bussing tables.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Organized staff scheduling and trained new employees on food safety practices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma of Equine Science -
Eastern Institute of Technology, Napier, New Zeala
Napier City, NZ04-2004
High School Diploma -
Okato College
Okato, NZ12-1989
Bachelor of Science - Not completed
Massey University
Palmerston North, NZSkills
- Cost reduction
- Business development
- Mentoring and training
- Stock control
- Business administration
- Operations management
- Public relations
- Business planning
- Deliverables oversight
- Human resources management
Affiliations
I enjoy reading, gardening and cooking in my spare time.
Family time is also important to me.
I haven't had a lot of "me" time in the last 6 years due to owning my own business and working 7 days a week and I am looking forward to getting back into horse-riding.
Timeline
Managing Director
Le Dejeuner 2018 Limited
10.2018 - 12.2024
Catering Manager
Le Dejeuner Catering
11.2005 - 10.2018
Diploma of Equine Science -
Eastern Institute of Technology, Napier, New Zeala
High School Diploma -
Okato College
Bachelor of Science - Not completed
Massey University
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