Terry Holland
Auckland,Pinehill
Summary
Proven leader and efficient Independent Contractor at Woolworths, I excel in client relationship building and workload management. Demonstrated success in enhancing customer satisfaction and streamlining delivery processes, achieving top-notch service standards. Skilled in forklift operation and adept at fostering strong client relationships, my approach ensures operational excellence and repeat business.Methodical logistics team member bringing 4+ years of experience in delivering services and customer service and customer servicing professionals competent in organizing deliveries,dispatching drivers and resolving customer concerns. Detail oriented, responsive and adaptable to changing condiotions.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Woolworths
New Zealand
10.2022 - Current
- Online Delivery Driver for Delivery X (Woolworths)
- Operate/Run a team of relief drivers to uphold the standards of being an online delivery driver.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the delivery's, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Online Delivery Driver
Cullen Transport
Auckland,Takapuna
09.2021 - 10.2022
- Delivered groceries to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Shift Supervisor/Rear Store Hand
Super Value Food Store
Auckland, Henderson
03.2021 - 01.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Coca Cola Off-Sider
Taj Logistics
Auckland,Albany
03.2019 - 03.2021
- Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct loactions.
- Printed, picked and packed items for shipment according to tight schedules.
- In charge of directing drivers around Albany,Wairau,Northcote,Kumeu,Hellensville areas for deliveries to customers.
- Dealt with customers requests,queries and complaints about ther stock delivery's.
Manfacturing Production
Addeco
Auckland,East Tamaki
09.2018 - 02.2019
- Supported production quality standards by regularly testing and verifying production processes.
- Suppported production by handling parts, rigs and jigs with precise care.
- Met daily production goals by working efficiently and collaboratively to handle 25 builds per hour form 11pm - 7am.
- Kept production logs and maintained the inventory of job materials.
- Prepared, assembled materials and set up/operated production equipment in accordance with current manufacturing practices and standard operating procedures.
Detailer
Malcolm Gungan
Auckland,Henderson
08.2018 - 11.2018
- Experience in learning how to tint bathroom windows & doors big/small for privacy at customers house's.
- Signage for work vans, experience in using tools for that specific job also able to prepare signage for the application process.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
Car Detailer
Zero Nine Customs
Auckland, Avondale
04.2018 - 07.2018
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Experience in tinting customers cars.
- Worked on wrapping seals around the frame parts of cars and the seals on the sides of doors.
Education
Civil Engineering
Waitakere College
Henderson, NZ12.2018
Skills
Client Relationship Building
Workload Management
Deadline Adherence
Safety Compliance
Delivery Scheduling
Invoicing and shipping documentation
Dispatching
Forklift trained
Organiztion
Reliable and trustworthy
Active Listening
Leadership
Timeline
Independent Contractor
Woolworths
10.2022 - Current
Online Delivery Driver
Cullen Transport
09.2021 - 10.2022
Shift Supervisor/Rear Store Hand
Super Value Food Store
03.2021 - 01.2022
Coca Cola Off-Sider
Taj Logistics
03.2019 - 03.2021
Manfacturing Production
Addeco
09.2018 - 02.2019
Detailer
Malcolm Gungan
08.2018 - 11.2018
Car Detailer
Zero Nine Customs
04.2018 - 07.2018
Civil Engineering
Waitakere College