Dynamic IT professional with over five years of experience in IT support and field services, specializing in exceptional L2/L3 support and collaboration with executive stakeholders to achieve quality outcomes under tight deadlines. Proven expertise in leading large-scale projects, including the execution of one of New Zealand's largest healthcare EUC IT upgrades, involving the seamless deployment of over 4,000 workstations. Highly skilled in managing Windows device deployments and leveraging tools such as Microsoft Intune, Autopilot, and Active Directory/Entra ID to enhance hardware replacement processes and user access management. Committed to driving productivity improvements and ensuring an outstanding user experience through effective device configuration and support, backed by a Diploma in Cloud Management Level 7 from Techtorium NZ.