Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Terry Stephen Higgins

Terry Stephen Higgins

Project Manager
Auckland

Summary


Power Painter, focused Project Manager dealing with project managers from building companies and contractors. adept at planning, directing and maintaining continuous operations in various departments including

insulation, rondo, fixing, stopping and interior and exterior painting. Skills at identifying or anticipating problems and providing solutions. Quality control including snagging through the process. Current Site Safe pass.

Detail or organizing contractors schedule on Smart Sheets.

Data entry and Approval of Contractor bills and invoices sent for works completed. Measure and order of Plaster Board.


Owner operator of The Quantify Guy. Providing a service to flooring companies of Measuring and quantifying residential and commercial properties.


Client-focused Sales Representative with 10 and a half years of providing solutions to customers. Solid understanding of sales process from first customer contact to end.


7 years as a carpet installer. From 2011 have worked for Carpet Court NZ starting in insurance sales for first year since then working in residential and commercial sales.

Areas of expertise include:

Looking after existing clients and hunting for new business opportunities.

15 Years experience in flooring industry.

Proven track record of exceptional customer service from start the completion.

Ability to read plans, measure quantify & quote.

Knowledge of CRM.

Product knowledge of all types of flooring from Carpet, Laminate, engineered timbers, vinyl , LVT etc which allows customer pick the right product for there project.

Overview

22
22
years of professional experience

Work History

Project Manager

Power Painters LTD
07.2022 - Current
  • Streamlined project processes by implementing procedures resulting in increased efficiency.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Knowledge of co-construct and Builders Trend.
  • Measuring / Ordering of plasterboard for residential properties, stand alone and multi units.
  • Snagging work through out the process to assure a high quality of finish.
  • Knowledge of insulation, rondo, fixing, stopping and Interior / Exterior painting.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Oversaw contractors to achieve performance and quality targets.

The Quantify Guy LTD - Measurer and Quantifying

Owner / Director
06.2021 - 07.2022
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered services to customer locations within specific timeframes.
  • Devoted special emphasis to punctuality and worked to maintain outstanding customer service.
  • Carried out day-to-day duties accurately and efficiently.
  • Measure and quantify accurate plans for flooring companies.
  • Vast knowledge of flooring types and floor preparation.

Flooring Consultant

Carpet Court Silverdale / Albany
02.2011 - 06.2021
  • Discussed pricing, additional charges and payment plans during sales process
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses
  • Assisted customers with selecting appropriate floor types, including carpet, linoleum, LVT, SPC, engineered timber and laminate
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns
  • Used RFMS and CRM to generate quotes and proposals for customers
  • Coordinated site investigations, documented issues and escalated to executive teams as needed
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Commercial measuring, quoting and sales.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in central warehouse products.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Increased customer satisfaction by resolving issues.
  • Measure, quantify and quote Commercial properties and off plans for flooring quantities, floor prep as per specifications
  • Delivered services to customer locations within specific timeframes.
  • Hit sales of over 1 Million per annum.

Director, Sales, Carpet Installation.

Higgins Flooring Limited
06.2008 - 01.2011
  • Completed accurate material and labor estimates for jobs
  • Managed daily operations
  • Verified all building areas were working optimally and kept clean
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings
  • Took care to prepare work areas, use adhesives and resolve problems with installations
  • Completed installations of carpet and carpet tiles
  • Worked with speed, accuracy and safety to complete residential, commercial jobs
  • Performed accurate measurements, cuts and trims to help flooring pieces fit specific room arrangements
  • Maintained positive relationships with all customers
  • Provided outstanding customer service

Apprentice carpet installer

Mcleod Flooring
04.2004 - 05.2008
  • Trained by a qualified installer
  • Worked to a high standard with quality finish to work

Produce Manager

Countdown
01.2002 - 04.2004
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture
  • Orchestrated performance-oriented environment by closely supporting all team members
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers
  • Boost sales with top-notch merchandising abilities and expertise in implementing sound promotions
  • Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal protections
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Coached and mentored new team members
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs
  • Purchased produce following guidelines of marketing plan
  • Selected items for specials and marked down items as needed to reduce losses
  • Maintained produce area and kept produce storage area clean and sanitary
  • Assisted customers with produce questions
  • Maintained produce display, and prep and storage areas in clean and orderly condition
  • Trimmed, washed and bundled produce as needed
  • Priced produce to achieve margin and sales goals
  • Planned attractive produce displays, using color and texture to enhance

Education

High School Diploma -

Long Bay College
Longbay College

Skills

    • Team leadership
    • Staff development
    • Powerful negotiator
    • Extremely organized
    • Self-motivated
    • Materials preparation
      • Data entry - RFMS CRM
      • Project management
      • Strong verbal communication
      • Process implementation
      • Measuring scaled plans ability to read floor plans

Timeline

Project Manager

Power Painters LTD
07.2022 - Current

The Quantify Guy LTD - Measurer and Quantifying

Owner / Director
06.2021 - 07.2022

Flooring Consultant

Carpet Court Silverdale / Albany
02.2011 - 06.2021

Director, Sales, Carpet Installation.

Higgins Flooring Limited
06.2008 - 01.2011

Apprentice carpet installer

Mcleod Flooring
04.2004 - 05.2008

Produce Manager

Countdown
01.2002 - 04.2004

High School Diploma -

Long Bay College
Terry Stephen HigginsProject Manager