Tessa Gilhooly
Wellington
Summary
Developed strong customer service and communication skills in fast-paced hospitality environments. Demonstrates ability to manage multiple tasks and create positive guest experiences seamlessly. Seeking to transition into a new field where these skills can contribute to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front of House Staff Member
Portlander Bar and Grill
10.2023 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Front of House Employee
Parsons Cafe
01.2023 - 02.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Teaching Assistant
Gregan Irish Dancers
01.2021 - 10.2023
- Taught and explained choreography by breaking down steps and demonstrating moves.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
Customer Service Administrator
Weta Workshop
10.2022 - 02.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Researched issues with shipments, product damage, and incorrect product amounts.
Kitchen Staff Member
Gelimisso Gelateria
04.2022 - 01.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Crafted high-quality coffee drinks, ensuring customer satisfaction and consistency.
Duty Manager
Jesters Pies
01.2022 - 04.2022
- Executed daily cash-up procedures, maintaining financial integrity and compliance.
- Managed barista duties, ensuring high-quality beverage preparation and customer satisfaction.
- Conducted comprehensive stocktakes to ensure accurate inventory levels and minimize discrepancies.
- Oversaw all store operations independently.
Education
Wellington Girls College
Wellington, NZ10-2024
Skills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
- Positive attitude
- Quick learner
- Barista
Accomplishments
- Irish Dance National Champion 2018-2019
- Irish Dance World Championships attendee 2023
Timeline
Front of House Staff Member
Portlander Bar and Grill
10.2023 - Current
Front of House Employee
Parsons Cafe
01.2023 - 02.2024
Customer Service Administrator
Weta Workshop
10.2022 - 02.2023
Kitchen Staff Member
Gelimisso Gelateria
04.2022 - 01.2023
Duty Manager
Jesters Pies
01.2022 - 04.2022
Teaching Assistant
Gregan Irish Dancers
01.2021 - 10.2023
Wellington Girls College
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