Tessa Morris
Christchurch,Ilam
Summary
I am a friendly, trustworthy individual that takes pride in working to my full potential. I am motivated when working alone but I enjoy being part of a team. My easy-going attitude, developed through a big family environment, complements my reliability, my adaptability and my ability to work hard. I work very well under pressure and solve problems with good understanding, and common sense.
Overview
9
9
years of professional experience
Work History
Receptionist
Bascik Transport
01.2023 - Current
- Answering and delegating phone calls through to the correct department
- Handling customer complaints
- Meeting and greeting clients
- POD management
- Handling emails and business inquiries
Candidate Resourcer
The Recruitment Network
01.2022 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Screening Candidates
- Coordinating interviews- Zoom/Face to Face
- Carrying out Reference checks and job placements
- Maintained energy and enthusiasm in fast-paced environment.
Receptionist/Administrator
Pitcaithly Body Corporate Services Ltd
01.2019 - 01.2021
- Meeting and greeting of clients
- Accounts/invoicing
- Answering the phone/emails and Body Corporate inquires
- Taking staff meeting minutes and setting up for AGMS and EGMS
- Deliveries and mail drops
Guest Service Associate
Distinction Hotel Group
01.2018 - 01.2019
- Greeting and welcoming hotel guests
- Answered telephone and in-person queries related to hotel services and resolved any issues
- Processing guests’ check ins and outs
- Preparing billing for room and restaurant expenses
- Liaising with other departments of hotel
- Handling payments through cash, and credit cards
- Providing customer service such as restaurants and tourist activity recommendations
Receptionist/Hostel Assistant
YHA (Youth Hostel)
01.2015 - 01.2017
- Meeting, greeting and attending to the needs of guests, to ensure a good customer service experience.
- Building a good rapport with all guests and resolving any complaints/issues quickly to maintain high level of customer service.
- Assisting with dealing with customer complaints in an effective and courteous manner.
- Undertaking general office duties, including correspondence, emails, and to ensure the smooth running of the reception area.
Education
Villa Maria College - Christchurch
Certificate in Business Administration and Reception -
Avonmore Tertiary College
Skills
- Reception and customer service experience
- Ability to deal with people
- Strong organizational skills
- Attention to detail
- Experience in data entry, MS Word, Excel and MYOB
- Professional telephone manner
Hobbies and Interests
- Gym
- Yoga
- Socializing
Timeline
Receptionist
Bascik Transport
01.2023 - Current
Candidate Resourcer
The Recruitment Network
01.2022 - 01.2023
Receptionist/Administrator
Pitcaithly Body Corporate Services Ltd
01.2019 - 01.2021
Guest Service Associate
Distinction Hotel Group
01.2018 - 01.2019
Receptionist/Hostel Assistant
YHA (Youth Hostel)
01.2015 - 01.2017
Villa Maria College - Christchurch
Certificate in Business Administration and Reception -
Avonmore Tertiary College
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