Teuila Faifua
Henderson,AUK
Summary
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in role.
Overview
4
4
years of professional experience
Work History
Child Care - Babysitter
Child Care - Babysitter
Mount Albert, AUK
01.2023 - Current
- Provide childcare for several families after school, weekends and during holiday periods
- Prepared healthy, age-appropriate snacks and meals
- Communicated positively with children and guardians
- Played games, worked on puzzles, and read books to my nephews
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained
- Assisted children with homework assignments and special projects across different subjects
- Organized and cleaned home after activities by picking up toys and straightening up playroom
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Administered medications, following strict instructions from parents and medical labels
Cashier
Farmers
New Lynn, AUK
07.2023 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Addressed customer needs and made product recommendations to increase sales
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Stocked, tagged and displayed merchandise as required
- Answered questions about store policies and addressed customer concerns
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
- Improved transaction speed without sacrificing accuracy by staying up to date on product pricing changes
Customer service Crew Trainer
McDonald’s
Lincoln, AKL
06.2021 - 02.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Greeted customers with smile and provided friendly service to professionally handle every need
- Trained other employees in customer service, food safety, and performance requirements
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels
- Facilitated open communication between crew members, promoting teamwork and collaboration
- Developed time-efficient training schedules that minimized disruption to daily operations while still ensuring adequate preparation for new hires
- Produced training materials and gathered resources to equip crew members with learning opportunities
- Coordinated with other departments to ensure seamless integration of new hires into their respective roles upon completion of training modules
- Created engaging training materials including presentations, videos, and reference guides for ongoing reference by crew members
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals
- Taught new team members correct procedures for all areas of operations
Crew Member
McDonald’s
05.2021 - 02.2024
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Cash handling expertise
- Payment processing
Timeline
Cashier
Farmers
07.2023 - 09.2023
Child Care - Babysitter
Child Care - Babysitter
01.2023 - Current
Customer service Crew Trainer
McDonald’s
06.2021 - 02.2023
Crew Member
McDonald’s
05.2021 - 02.2024
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