Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Tevita Junior Tanielu

Auckland,New Zealand

Summary

Experienced Salesforce Enthusiast offering nearly 5 years of industry expertise. Demonstrated ability in customizing workflows, optimizing data models, and integrating third-party applications within the Salesforce ecosystem. Committed to continuous improvement and delivering successful outcomes. A problem-solver at heart, eager to apply skills and knowledge to drive business growth while enhancing user experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Architecture Senior Analyst

Accenture New Zealand
01.2022 - 05.2024
  • Led a cross-functional team comprising Salesforce Support Engineers and Cloud Engineers to enhance and maintain a robust Service Cloud Solution.
  • Collaborated closely with business stakeholders to prioritize and estimate enhancements, ensuring alignment with strategic goals.
  • Proactively identified and addressed incidents related to the Service Cloud and third-party products, minimizing downtime and optimizing system performance.
  • Designed and implemented enhancements to improve system functionality and resolve incidents, enhancing overall user experience.
  • Managed the release process for deployment candidates through DevOps practices, ensuring smooth and efficient software releases.

Software Engineering Analyst

Accenture New Zealand
07.2020 - 12.2021
  • Analyse business processes to find pain points and gaps
  • Design and develop solutions based on business requirements
  • Support customers after implementation
  • Generated monthly reports summarizing incident management and enhancement progress, providing valuable insights for continuous improvement.

Software Functional Tester

Accenture New Zealand
11.2019 - 07.2020
  • Analyse Requirements and develop detailed test plans and test cases covering various scenarios
  • Perform functional and regression tests to ensure correct system behaviour
  • Document defects, communicate findings and collaborate with teams to optimize software quality.

Student Summer Research Scholarship

The University of Auckland
11.2017 - 02.2018
  • Researched virtual & augmented reality (VR/AR) technologies and object-oriented programming (OOP) concepts
  • From here we designed, test and developed a VR mobile application which aimed to visualize OOP and its abstract concepts
  • The overall goal of the mobile application was to help reinforce students understanding and mental visualization of OOP concepts.

Education

Bachelor of Engineering - BE, Software Engineering -

The University of Auckland

Skills

  • Customer Relationship Management (CRM)
  • Business Analysis/ Requirements
  • Software Development Life Cycle (SDLC)
  • Salesforce Automation
  • Salesforce Solutioning
  • Salesforcecom Development
  • Sales,Service, Experience Clouds
  • Omnistudio/ Vlocity
  • Agile Methodologies
  • Release Management
  • Apex and Java
  • Functional Testing
  • Automation Testing
  • Stakeholder Communication
  • Coach & mentoring team

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified AI Associate

References

References available upon request.

Timeline

Business Architecture Senior Analyst

Accenture New Zealand
01.2022 - 05.2024

Software Engineering Analyst

Accenture New Zealand
07.2020 - 12.2021

Software Functional Tester

Accenture New Zealand
11.2019 - 07.2020

Student Summer Research Scholarship

The University of Auckland
11.2017 - 02.2018

Bachelor of Engineering - BE, Software Engineering -

The University of Auckland

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Tevita Junior Tanielu