Tezeh Mills
Pleasant Point,CAN
Summary
I enjoy and accept challenges, and am a responsible,confident,caring person with a friendly easy going manner who has the ability to relate well to others. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Manager of Resort
Self Employed
02.2013 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented successful strategies to increase customer satisfaction.
Retail Manager
Hanmer Springs Pharmacy
04.2012 - 02.2013
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Retail Manager
Roberts Pharmacy
03.1999 - 05.2010
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Controlled store inventory and reviewed cash handling and operations reports
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Exhibited excellent people skills during interaction with employees and customers
- Trained and developed new employees for ease of transition into team
- Completed daily paperwork and computer entry of sales data as established by management
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Trained and guided team members to maintain high productivity and performance metrics
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Reported issues to higher management with great detail
Education
High School Diploma -
Pleasant High School Point
Pleasant Point, NZ11.1977
Skills
- Maintenance
- Committed to achieving the best results and meeting deadlines
- Guest / customer satisfaction
- Information Security
- Complaint Resolution
- Excellent communication and relationship skills
- Exceptional ability to relate to people
- Thrive under pressure
- Enthusiastic, highly motivated and well organised
- Friendly reliable,conscientious, good sense of humour
Timeline
Manager of Resort
Self Employed
02.2013 - Current
Retail Manager
Hanmer Springs Pharmacy
04.2012 - 02.2013
Retail Manager
Roberts Pharmacy
03.1999 - 05.2010
High School Diploma -
Pleasant High School Point
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