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Thabani Mpofu
Warehouse Team Member
Sydney
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
7
7
years of professional experience
2
2
Certifications
1
1
Language
Work History
Warehouse Team Member
Primary Connect /Woolworths Group
08.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Used forklifts and pallet jacks to relocate products.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in various warehouse operations.
- Participated in regular warehouse meetings and trainings to stay updated on company policies, industry trends, and best practices.
Service Desk Analyst
Barfoot & Thompson
12.2021 - 07.2024
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Food Preparation Worker
Woop
01.2021 - 11.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Packaged and stored food products following proper handling and preservation methods.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
Service Desk Analyst
Datacom New Zealand
08.2019 - 11.2021
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
- Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Customer Service Representative
Concentrix
12.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Food Waiter
Albert Post
01.2018 - 11.2018
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Gained extensive knowledge of menu items, enabling informed recommendations based on guest preferences or dietary requirements.
- Efficiently managed reservation system, ensuring minimal wait times for walk-in guests while honoring reservations made in advance.
Kitchen Prep Cook
Ostro Brasserie & Bar
01.2018 - 07.2018
- Showcased creativity by suggesting innovative ideas for daily specials based on available ingredients.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Diploma - Systems Administration
Whitecliffe
04.2001 - 06.2019
No Degree - Electronic Engineering
National University of Science And Technology
04.2001 - 06.2019
Diploma - Health And Wellbeing Level 3
New Zealand Tertiary College
Auckland 04.2001 -
Skills
- Technical Support
- Customer Service
- Data Entry
- Problem Resolution
- Appointment Scheduling
- Order picking
- Pallet jack handling
- Warehouse logistics
- Customer Relationship Management (CRM)
- Warehouse safety
- Packaging and labeling
- Loading and unloading
- Shipping and receiving
Software
MS Suite
Intercom
Service Now
Cherwell
Call Centre
Vaultre CRM
Agentbox CRM
Console Cloud
Active Directory
Certification
New Zealand Diploma in Systems Administration (Level 6)
Timeline
Warehouse Team Member
Primary Connect /Woolworths Group
08.2024 - 01.2025
Service Desk Analyst
Barfoot & Thompson
12.2021 - 07.2024
Food Preparation Worker
Woop
01.2021 - 11.2021
Service Desk Analyst
Datacom New Zealand
08.2019 - 11.2021
Customer Service Representative
Concentrix
12.2018 - 07.2019
Food Waiter
Albert Post
01.2018 - 11.2018
Kitchen Prep Cook
Ostro Brasserie & Bar
01.2018 - 07.2018
Diploma - Systems Administration
Whitecliffe
04.2001 - 06.2019
No Degree - Electronic Engineering
National University of Science And Technology
04.2001 - 06.2019
Diploma - Health And Wellbeing Level 3
New Zealand Tertiary College
04.2001 -
New Zealand Diploma in Systems Administration (Level 6)
Jun 2019
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