Summary
Overview
Work History
Education
Languages
Timeline
Generic

Thalia Tzitzikas

Auckland NZ,AUK

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience

Work History

Operations Daily Manager

Quest Henderson
Auckland
04.2024 - Current
  • Fully Responsible for all aspects of all departments
  • Monitor the co-ordination between departments for smooth operations
  • Assessing and reviewing customer satisfaction
  • Be available on call 24 hours a day to resolve any urgent problems or emergencies
  • Responsible for the overall management of the operations
  • Identifying staff learning needs and assisting with development

Duty Manager

Harbourside Ocean Grill Restaurant
Auckland
07.2023 - 04.2024
  • Supporting, training and supervising new employees
  • Handling Customer Complaints and special requests
  • Creating schedules
  • Maintaining safety and food quality standards
  • Appraising staff performance and providing feedback
  • Maximizing customer satisfaction and responding to customer complaints

Front Office Manager

Ramada, Ramada Queenstown Central – Ramada LQ
10.2022 - 07.2023
  • Supporting, training and supervising front Office Staff
  • Handling Customer Complaints and special requests
  • Reconcile accounts receivable, manage balance statements and open invoice listings
  • Monitoring stock and ordering Office Supplies
  • Preparing management reports
  • Working closely with guests and resolve guests’ complaints

Rooms Division Manager

Solimar Aquamarine
, Greece
02.2019 - 09.2022
  • Organized staff training sessions for team members in order to maintain a high level of customer service.
  • Delegated work to staff, setting priorities and goals.
  • Resolved any customer complaints or issues related to the Rooms Division department in a timely manner.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Inspected guest rooms regularly to ensure they are up to standard before being occupied by guests.
  • Formulated strategies to increase occupancy rates and maximize profits from rooms division operations.
  • Ensured that all guest requests were handled promptly and efficiently.

Reservations & Front Office Manager

Asterion Hotel & Spa
, Greece
02.2015 - 12.2019
  • Oversaw and controlled daily tasks when on duty
  • Supervised all agents and trained them in order to handle reservation tasks properly
  • Handled all group tours/conventions, from the initial blockage to the rooming lists
  • Recorded all reservations neatly and accurately, on prescribed forms
  • Prepared and analyzed front office reports to track performance and identify improvement areas.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Implemented loyalty programs and promotional offers to retain and attract guests.
  • Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
  • Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.

Reservations & Front Office Manager

Samaria Hotel 4
, Greece
10.2009 - 01.2015
  • Oversaw and controlled daily tasks when on duty
  • Supervised all agents and trained them in order to handle reservation tasks properly Handled the reservations of the Hotel Worked closely with customers and resolved guests’ complaints
  • Handled all group tour/conventions, from the initial blockage to the rooming lists
  • Prepared and analyzed front office reports to track performance and identify improvement areas.
  • Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.

Education

High School Diploma -

1st High School of Chania
Greece

Languages

  • Greek: Native
  • English: C2 (Highest level of English proficiency)

    • Timeline

    Operations Daily Manager

    Quest Henderson
    04.2024 - Current

    Duty Manager

    Harbourside Ocean Grill Restaurant
    07.2023 - 04.2024

    Front Office Manager

    Ramada, Ramada Queenstown Central – Ramada LQ
    10.2022 - 07.2023

    Rooms Division Manager

    Solimar Aquamarine
    02.2019 - 09.2022

    Reservations & Front Office Manager

    Asterion Hotel & Spa
    02.2015 - 12.2019

    Reservations & Front Office Manager

    Samaria Hotel 4
    10.2009 - 01.2015

    High School Diploma -

    1st High School of Chania

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