Thambi George
Whangarei,NTL
Summary
Experienced in three different countries, adept at collaborating with individuals from diverse cultures and backgrounds. Self-motivated with a commitment to upholding high standards. Seeking to align with an organization that can leverage initiative and contributions for mutual growth. Known for strong organizational skills and excelling in challenging situations, thriving on achieving success under pressure with the belief that 'there is always a way to achieve everything.'
Community support professional with a track record of fostering positive relationships and providing meaningful assistance to individuals in need. Skilled in developing personalized support plans and addressing unique challenges. Team-oriented, adaptable, and reliable with a strong focus on achieving impactful results.
Overview
23
23
years of professional experience
Work History
Community Support Worker
IDEA Services - Northland
03.2018 - Current
- Provided individualized support to clients, enhancing their daily living skills and independence.
- Coordinated community activities, fostering social inclusion and engagement among diverse groups.
- Developed personalized care plans in collaboration with clients and healthcare professionals.
- Mentored junior staff on best practices for client interaction and service delivery.
- Implemented feedback mechanisms to improve service quality and client satisfaction.
- Conducted regular assessments of client progress, adjusting care strategies as needed.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients' needs.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Enhanced team collaboration and service coordination by participating in regular multidisciplinary team meetings.
- Coordinated with different service providers to meet clients' individual needs.
- Kept case files updated, accurate and aligned with requirements.
Customer Service Representative
Sai Group Ltd
08.2016 - 04.2018
- Delivered exceptional customer support via phone.
- Resolved complex inquiries and complaints, ensuring high levels of customer satisfaction.
- Implemented process improvements to enhance service efficiency and response times.
- Mentored junior staff on best practices for effective customer communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Led initiatives to improve customer retention through personalized engagement strategies.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
Director
Calista Exim Pvt Ltd
02.2002 - 12.2017
- Company Overview: Interior Designing & Construction Firm. www.calistaexim.com
- Consulted with internal customers to determine customer needs, preferences, direction, and focus.
- Managed Space Foundation brand strategy and identity.
- Directed execution of the marketing and creative services components.
- Manage online and offline marketing team.
- Department: Sales & Construction.
- Led cross-functional teams to develop and implement strategic initiatives aligning with company goals.
- Oversaw budget allocation and resource management to optimize operational efficiency across departments.
- Directed market analysis efforts to identify growth opportunities, resulting in enhanced competitive positioning.
- Mentored senior management and staff, fostering a culture of leadership development and talent retention.
- Implemented innovative solutions to streamline processes, reducing operational costs while maintaining service quality.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Negotiated favourable contracts with vendors for reduced costs and improved service quality.
- Elevated company profile in industry by spearheading comprehensive rebranding initiative.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Restaurant Assistant
Shiraz Indian Restaurant
07.2016 - 07.2017
- Coordinated daily front-of-house operations to ensure seamless service delivery.
- Assisted in training new staff on menu offerings and customer service standards.
- Implemented efficient table management strategies to optimize seating arrangements.
- Streamlined communication between kitchen and waitstaff to enhance order accuracy.
- Developed standard operating procedures for improved workflow consistency.
- Evaluated customer feedback to identify areas for potential service enhancement.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Collaborated with kitchen staff to expedite orders accurately and efficiently during peak hours.
- Managed reservation system effectively, minimizing wait times and ensuring guest satisfaction.
- Established rapport with customers by providing friendly and attentive service.
Restaurant Captain
Dosa Palace Restaurant
09.2010 - 09.2012
- Company Overview: Westcliff on Sea, UK
- Communicate service needs to chefs and stewards throughout functions.
- Total charges for group functions, and prepare and present checks to group contacts for payment.
- Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
- Ensure proper centerpieces are displayed on every table.
- Set tables according to type of event and service standards.
- Maintain cleanliness of work areas throughout the day.
- Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by Supervisors.
- Handling customer complaints and queries
- Department: F & B Service
Restaurant Captain & House Keeping
Hotel Imperial Residency
09.2007 - 10.2009
- Company Overview: Kuwait
- Responsible for guiding the hostess, waiter/waitress and bus boy/girls in the performance of their jobs.
- Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation.
- Responsible for the overall sanitation and cleanliness of the outlet during the shift.
- Responsible for the proper maintenance and good working order of all equipment, furniture and fixtures in the outlet.
- Responsible for consistently implementing the service standards and operating procedures in the outlet.
- Responsible for ensuring sufficiency of manpower in the shift.
- Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.
- Department: F & B Department and House Keeping Department
Steward in F&B Department
Hotel Avenue Regent
09.2007 - 10.2009
- Company Overview: Cochin, India
- Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.
- Department: F&B service
Steward in F&B Department
Hotel Golden Palms
05.2004 - 08.2005
- Company Overview: Bangalore, India
- Department: F&B service
Trainee in F&B & Front office Department
Hotel Cochin Tower
12.2002 - 08.2003
- Company Overview: Kerala, India
- Department: F&B service & Front office
Education
Secondary Education
St. George High School
Edappally, Kerala, India03-1999
Pre Degree -
Alphonsa College
Kacheripady, Kerala, India09-2002
Diploma - Hotel Management
KITCO IITM
Kalamassery, Kerala, India05-2004
Diploma - Tourism And Hospitality Management
Gemini College
United Kingdom06-2011
Bachelors in Commerce -
St Thomas College
Kerala, India03-2007
New Zealand Certificate in Health & Wellbeing - Level 2
Careerforce - NZQF
Whangarei, NZ02-2019
NZ Certificate in Health & Wellbeing Support Work - Level 3
Careerforce - NZQF
Whangarei, NZ07-2020
Kaupapa Maori Tuhinga O Mua Hauora - Level 4
Kaupae4 - NZQF
Whangarei, NZ07-2020
Skills
- Expert in addressing guest feedback
- Expertise in client relations
- Proficient in working under tight deadlines
- Proficient in independent task management
- Team leadership in project tasks
- Proficient in communication and sales techniques
- Proven sales performance
- Proficient in prioritizing tasks
- Detail-oriented task management
- Adaptable in diverse work settings
- Proficient in delivering effective customer service
- Polite and helpful communication
- Strong interpersonal skills
- Disability awareness
- Behavioral support
- Client advocacy
- Social integration
- Budgeting and finance
- Attention to detail
- Decision-making
- Interpersonal communication
- Multitasking
- Emotional awareness
- Documentation management
- Conflict resolution
- Organizational skills
- Program planning
- Administration and management
- Human resources
- Task prioritization
- Reliability
- Team leadership
- Professionalism
- Stress management
Languages Known
Malayalam
English
Hindi
Tamil
Refrees
Will be provided on request
Timeline
Community Support Worker
IDEA Services - Northland
03.2018 - Current
Customer Service Representative
Sai Group Ltd
08.2016 - 04.2018
Restaurant Assistant
Shiraz Indian Restaurant
07.2016 - 07.2017
Restaurant Captain
Dosa Palace Restaurant
09.2010 - 09.2012
Restaurant Captain & House Keeping
Hotel Imperial Residency
09.2007 - 10.2009
Steward in F&B Department
Hotel Avenue Regent
09.2007 - 10.2009
Steward in F&B Department
Hotel Golden Palms
05.2004 - 08.2005
Trainee in F&B & Front office Department
Hotel Cochin Tower
12.2002 - 08.2003
Director
Calista Exim Pvt Ltd
02.2002 - 12.2017
Secondary Education
St. George High School
Pre Degree -
Alphonsa College
Diploma - Hotel Management
KITCO IITM
Diploma - Tourism And Hospitality Management
Gemini College
Bachelors in Commerce -
St Thomas College
New Zealand Certificate in Health & Wellbeing - Level 2
Careerforce - NZQF
NZ Certificate in Health & Wellbeing Support Work - Level 3
Careerforce - NZQF
Kaupapa Maori Tuhinga O Mua Hauora - Level 4
Kaupae4 - NZQF
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