Telephone Service Centre Officer Mandarin Oriental Dhara Dhevi Hotel
01.2006 - 07.2007
Work at the Telephone Service Centre as a Hotel Telephone Operator
Answer and transfer both incoming and outgoing calls efficiently
Being an Order Taker for every Room Service order
Co-ordinate closely with related Departments e.g
Food and Beverage, Room Service, Housekeeping, Security, Front Office or Concierge
Arrange the reservations of any restaurants in the hotel for the Guests
Set up the wake up calls for Hotel Guests
Provide variety of information according to the guests inquiries
Ready at all times to deal with the guests complaints, problems or questions.
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