Thang To

• Converting calls to potential patients into an appointments with our healthcare clients

• Converting calls with existing clients into future appointments

• Making sure our call quality standards are met

• Making sure call records are accurate

• Meeting volume and conversion KPI's

• Assisting in continuous improvement initiatives

• Experience in a Telesales Contact Centre/appointment making context with proven results in meeting KPI's or similar
• Ability to persuade others
• Proven ability to convert calls into leads and ultimately appointments
• Work with a diverse set of clients requiring a sound level of understanding
• Supreme communication skills - both verbal and written
• A sense of drive, self-motivation and the ability to collaborate with the team and the client
• Proven ability to adhere to a high level of call quality and compliance

♦ Match customer needs to Vodafone products/services to maximise sales outcome – this includes cross/upselling wherever possible

♦ Establish and understand customer needs to facilitate first contact resolution and identify opportunities to

add value for customers

♦ Create customer engagement and build rapport with existing Vodafone customers maximise customer experience

♦ Complete campaign specific requirements as required

♦ Maintain flexibility in order to meet ever changing campaign and client requirements

♦ Provide regular feedback and insight to the circle leader to assist with driving ongoing process and improvements

♦ Take ownership of tasks and outcomes

♦ Meet and exceed set targets, KPI and expectations and work to continually improve results

♦ Contribute to the success of your team and overall campaign via NPS surveys and sales

♦ Maintain a thorough technical knowledge and understanding of Vodafone products and services

♦ Complete all necessary training requirements and professional opportunities

♦ Greeting customers, taking orders & completing customer transactions on the cash register.

♦ Prepare menu items and assembling orders

♦ Cleaning the dining area, lobby and kitchen

♦ Maintain a clean and organized work area and presentable store environment

♦ Prepare and cook a large quantity of products following company guidelines

♦ Providing technical support for the in-house computer systems and its peripherals.

♦ Preparing reports and documents.

♦ Processing cash and credit card transactions accurately and efficiently.

♦ Assisting at New Zealand Coins and Stamp Shows

♦ Assisting with the dispatch of customer’s orders.

♦ Processing travel claims (via claim forms or direct phone calls).

♦ Case managing emergency assistance claims and creating solutions within the policy guidelines.

♦ Answering inbound calls from Corporate Partners or customers for sales and service enquiries.

♦ Delivering, checking or accepting underwriting renewals, new business or endorsements of policies via inbound calls.

♦ Providing advice and guidance to customers, initiating claims settlement and mitigation via internal & external service providers, settling non–complex claims and carrying out other supporting tasks.

♦ Responding to (to react, take action, answer) customer contact (phone, mail, fax).

♦ Liaising (to communicate, bridge the gap) with internal & external resources following claims settlement (an agreement, payment, completion) processes (the procedure, method, course of action).

♦ Providing (to offer) advice (a recommendation, suggestion) & guidance (direction, help, assistance).

♦ Plan, prepare, develop, and present teaching programmes ( Year 7/10 Science and Year 12/13 Chemistry )

♦ Set and mark assignments and tests.

♦ Assess students; work for internally assessed components of qualifications.

♦ Keep records and write reports on students.

♦ Observe and manage student behaviour in and outside of the classroom.

♦ Meet with parents, whānau or caregivers, individually or at parents’ evening.

♦ Participate and organize tennis practices as an extracurricular activity.

♦ Plan, prepare, develop, and present teaching programmes

(Year 10/11 ESOL and Mathematics)

♦ Set and mark assignments and tests.

♦ Assess students; work for internally assessed components of qualifications.

♦ Keep records and write reports on students.

♦ Observe and manage student behaviour in and outside of the classroom.

♦ Meet with parents, whānau or caregivers, individually or at parents’ evening.

♦ Participate and organize tennis practices as an extracurricular activity.

♦ Plan, prepare, develop, and present teaching programmes

(Years 9 to 13 Science and IT)

♦ Set and mark assignments and tests.

♦ Assess students; work for internally assessed components of qualifications.

♦ Keep records and write reports on students.

♦ Observe and manage student behaviour in and outside of the classroom.

♦ Meet with parents, whānau or caregivers, individually or at parents’ evening