Thang Hau Mang Pau
Lower Hutt,WGN
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Sixt Rental Car. Excelled in staff supervision and money handling, boosting team motivation and financial accuracy. Leveraged customer relations and product knowledge to foster loyalty and repeat business, demonstrating a results-driven approach with a focus on achievements.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Sixt Rental Car
2020.09 - 2024.05
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Defined clear targets and objectives and communicated to other team members.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Customer Service Representative
Aerodrive Car Rental
2018.09 - 2020.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
Car Detailer
Aerodrive Car Rental
2018.09 - 2020.09
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Surveyor
Traffic Design Group
2014.01 - 2016.01
- Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
- Produced accurate and reliable data
Kitchen Hand
Zela Cafe
2013.01 - 2014.01
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Commerce - Accounting
Victoria University of Wellington
Wellington, NZ02.2020
Diploma - Accounting
Wellington Institute of Technology
Petone, NZ03.2014
College -
St. Bernard's College
Lower Hutt, NZ10.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer rapport
- Staff Supervision
- Employee Scheduling
Timeline
Assistant Manager
Sixt Rental Car
2020.09 - 2024.05
Customer Service Representative
Aerodrive Car Rental
2018.09 - 2020.09
Car Detailer
Aerodrive Car Rental
2018.09 - 2020.09
Surveyor
Traffic Design Group
2014.01 - 2016.01
Kitchen Hand
Zela Cafe
2013.01 - 2014.01
Bachelor of Commerce - Accounting
Victoria University of Wellington
Diploma - Accounting
Wellington Institute of Technology
College -
St. Bernard's College
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