Tharaka Gamage
Auckland,New Zealand
Summary
Dynamic professional with a proven track record at The Warehouse Group, excelling in customer service and cash handling. Adept at ensuring compliance and maintaining confidentiality, I leverage strong attention to detail and problem-solving skills to enhance operational efficiency. Proficient in SAP and Microsoft Office, I consistently deliver exceptional results.
Overview
14
14
years of professional experience
Work History
Duty Manager & Customer Service Representative
The Warehouse Group
Royal Oak, New Zealand
01.2018 - Current
- Deliver high-quality customer service in a fast-paced, customer-facing environment
- Process cash, EFTPOS, refunds, and transactions with strong attention to accuracy
- Oversee daily financial operations, payment verification, and record accuracy
- Respond to customer enquiries professionally in person and over the phone
- Ensure compliance with company policies, security procedures, and cash-handling standards
- Lead and support team members to meet service and performance targets
- Maintain confidentiality of customer and financial information
Executive – Procurement
Laughs Lubricants Ltd
, Sri Lanka
01.2014 - 01.2018
- Managed purchase orders, supplier documentation, and financial records
- Maintained accurate data through SAP and document management systems
- Managed petty cash transactions in line with company policy
- Supported compliance, cost control, and operational accuracy
Banking Assistant
Peoples Bank,
Kiribathgoda, SriLanka
01.2012 - 12.2013
- Executed administrative tasks related to account management and documentation with precision.
- Facilitated customer inquiries regarding banking services while ensuring high service standards.
- Processed transactions at teller window efficiently, maintaining strict accuracy.
- Balanced cash drawers to support branch operations effectively.
- Educated customers on diverse banking products and services for informed decision-making.
- Collaborated with loan staff to gather, review, and send loan documents to customers.
Education
Master of Supply Chain Management -
Massey University
Auckland, New Zealand01-2025
Postgraduate Diploma in Supply Chain Management -
Massey University
Auckland, NZ01-2024
Advanced Diploma in Supplies and Materials Management -
National Institute of Business Management
Sri LankaCertificate in Computer Science -
National Institute of Business Management
Sri LankaAdvanced Level - Science Scheme
Department of Examination
Sri LankaSkills
- Customer service and support
- Cash handling and transaction accuracy
- Attention to detail
- Compliance and confidentiality
- Administrative management
- Problem solving and solutions
- Time management
- Microsoft Office Suite
- SAP materials management
Timeline
Duty Manager & Customer Service Representative
The Warehouse Group
01.2018 - Current
Executive – Procurement
Laughs Lubricants Ltd
01.2014 - 01.2018
Banking Assistant
Peoples Bank,
01.2012 - 12.2013
Master of Supply Chain Management -
Massey University
Postgraduate Diploma in Supply Chain Management -
Massey University
Advanced Diploma in Supplies and Materials Management -
National Institute of Business Management
Certificate in Computer Science -
National Institute of Business Management
Advanced Level - Science Scheme
Department of Examination