Tharindu Sri Madusanka Gonapinuwala
72/17, Owens Place, Mount Maunganui,Tauranga
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Junior Executive I
Sampth Bank PLC
12.2011 - 06.2023
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Balanced teller drawers and ATM cash.
- Handled pawning transactions
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Evaluated client financial positions and identified most appropriate banking products.
- Handled loan recoveries
- Helped clients protect assets through variety of strategies.
- Exceeded sales goals on consistent basis.
- Managed portfolio of accounts and monitored for issues in need of attention.
- Networked with realtors and current clients to generate referrals
Sales Representative
Unilever Sri Lanka
09.2010 - 11.2011
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
G.C.E Advanced Level -
Sri Devananda College
Ambalangoda,Sri Lanka2009
G.C.E Ordinary Level -
Sri Devananda College
Ambalangoda, Sri Lanka2004
Skills
- Creativity
- Collaboration
- Adaptability
- Competency
- Reliability
Certification
- Professional Diploma in Bartender and Mixology
Followed the Six months course conducted by Colombo Bartender & Barista School Pvt Ltd.
- ISO 22000/HACCP hygiene & food safety conducted by Colombo Bartender & Barista School Pvt Ltd.
OBJECTIVE
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me to achieve personal as well as organizational goals
Timeline
Junior Executive I
Sampth Bank PLC
12.2011 - 06.2023
Sales Representative
Unilever Sri Lanka
09.2010 - 11.2011
G.C.E Advanced Level -
Sri Devananda College
G.C.E Ordinary Level -
Sri Devananda College
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