THEA-MARIE NEL
Wellington,Miramar
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
ThermaShield Windows and Doors
04.2024 - Current
- Administrative duties, financial duties, human resources duties, operational duties, project management, event planning, customer service, compliance and safety
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Office Manager and Senior File Manager
NETWORK MIGRATION SERVICES
10.2018 - 03.2024
- Managing office systems and processes, personnel activities, office moves, office resources, technical queries, policy implementation, research and review of visa applications, scheduling reviews, liaising with clients, data capturing, record keeping, providing reports and feedback
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed large volumes of incoming documents for proper storage and easy access by department staff.
- Maintained strict confidentiality protocols while handling sensitive employee records and client information.
- Served as the primary point of contact for all file management inquiries within the department, providing prompt assistance when needed.
- Trained new employees on company-specific file management procedures, ensuring smooth onboarding.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Managed incoming and outgoing mail for Management team.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Accountant Clerk
ROAN SYSTEMS
- Preparing payment confirmation, credit lift applications, opening accounts, invoicing, customer reporting, credit balance reporting, allocating payments, compiling and mailing reports, credit application processing, checking AR transactions, following up on payments, sending invoices and statements, sending letters to ageing customers
Customer Service Manager
JIPPEE TOYS
- Improving customer service experience, resolving customer issues, setting mission and strategies, developing procedures and standards, keeping records, analysing statistics, staying updated with industry developments, controlling resources, managing budget, maintaining workflow, organizing item orders, arranging shipments, verifying items shipped, keeping customers informed, replacing damaged items, managing Facebook page, processing customer orders
Internal Sales
ELVEY SECURITY TECHNOLOGIES
- Achieving sales targets, identifying and developing new clients, providing feedback and reports, presenting solutions to clients, implementing sales plans, reviewing market analysis, contacting clients, monitoring competition, updating CRM system, forecasting business, delivering training, attending trade shows, solving technical queries, ensuring quality service
Education
High School Diploma -
Bosmansdam Highschool
South AfricaSkills
- Microsoft Excel
- Invoice Processing
- Customer Service
- Attention to Detail
- Purchase Order Management
- Microsoft Excel expertise
- Data Entry
- Staff Management
- Strategic Planning
- MS Office
- File and database management
- Administrative Support
- Time Management
- Critical Thinking
- Proactive and Self-Motivated
- Relationship Building
- Customer Relations
- Microsoft Office
- Purchase Orders
- Handling Confidential Materials
- Complaint resolution
- Inventory Management
- Office Management
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Document Management
- Scheduling Coordination
- Operations Management
- Human Resources
- Conflict Management
- Staff hiring
- Administrative Oversight
Personal Information
Date of Birth: 01/24/76
Timeline
Office Manager
ThermaShield Windows and Doors
04.2024 - Current
Office Manager and Senior File Manager
NETWORK MIGRATION SERVICES
10.2018 - 03.2024
Accountant Clerk
ROAN SYSTEMS
Customer Service Manager
JIPPEE TOYS
Internal Sales
ELVEY SECURITY TECHNOLOGIES
High School Diploma -
Bosmansdam Highschool
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