THEJANA NAKANDALA
41B, Leslie Avenue,Auckland,New Zealand
Summary
Intelligent Network Administrator with exceptional insight into computer security and tasked with implementing firewalls, VPNs, and anti-malware technologies. A diligent employee with expertise in upgrading networks, software, and hardware. Ready for a new position that involves troubleshooting and issue resolution in the IT environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Technician
Infinitcom Limited
Auckland
10.2023 - Current
- Installed and maintained telecommunications systems, including routers, switches, and related hardware
- Set up and installed network cabling infrastructure.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Provided technical support to users experiencing difficulties with their computer systems or networks.
- Collaborated with IT teams when necessary to ensure proper implementation of projects.
Customer Service Specialist
EG Group Limited
Bristol
01.2022 - 09.2023
- Manage customer conversations across all support channels (in-store, email, and via phone)
- Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
- Processed returns, refunds, and exchanges according to company policies and procedures.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Mentored junior team members and managed employee relationships.
Network Technician
DNC Technology Limited
Auckland
07.2018 - 04.2021
- Installed and maintained telecommunications systems, including routers, switches, and related hardware
- Plan, install, and manage network cabling, ensuring proper organization and adherence to industry standards
- Communicated technical information in easily understood terms to non-technical individuals.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
Junior IT Engineer
Industrial Control Systems Limited
Colombo
10.2015 - 06.2016
- Provide technical assistance and support to end-users, responding to inquiries and resolving issues related to hardware, software, or network systems
- Installed new hardware and software solutions in accordance with company standards.
- Troubleshoot network connectivity issues and assist with the configuration of routers, switches, and other networking devices
- Collaborate with other IT team members and departments to address complex technical challenges
- Enforced best practices related to information security policies within the organization.
Education
Graduate Diploma - Information Technology
Aspire 2 International
04.2018
Bachelor of Science - Electronic Engineering
Sheffield Hallam University
02.2015
Skills
- Network Administration
- Cisco Networking
- Microsoft Azure
- Customer Support
- Security Awareness
- Technical Support
- Network Security
- IP Addressing and Subnetting
- Attention to Detail
- Critical Thinking Skills
Certification
- (ISC)2 Cyber Security Certified Certification
- Fortinet Cyber Security Associate
- AZ- 104
- CCNA 200 - 301
Activities
- Playing cricket
- Exploring new places
Visa Category
Work Visa
References
References available upon request.
Timeline
Network Technician
Infinitcom Limited
10.2023 - Current
Customer Service Specialist
EG Group Limited
01.2022 - 09.2023
Network Technician
DNC Technology Limited
07.2018 - 04.2021
Junior IT Engineer
Industrial Control Systems Limited
10.2015 - 06.2016
Graduate Diploma - Information Technology
Aspire 2 International
Bachelor of Science - Electronic Engineering
Sheffield Hallam University
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