Theo Wihongi
Katikati,Aongatete
Summary
Dynamic leader with a proven track record at SEEKA, adept in operations management and team leadership. Excelled in enhancing team performance and customer satisfaction through strategic planning and effective communication. Skilled in multitasking and staff development, significantly improving operational efficiency and fostering a collaborative work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Packhouse Manager
SEEKA AONGATETE
01.2022 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Packhouse Operations Manager
Boyd’s Asparagus
06.2022 - 12.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Packhouse Manager Citrus and Berryfruit
2000-2019 T&G Global 2019 -2022 SEEKA
01.2000 - 06.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Northland College
Kaikohe, New ZealandSkills
- Team leadership
- Time management
- Decision-making
- Customer service
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Performance management
- Staff development
- Budget control
- Key performance indicators
- Expectation setting
- Teamwork and collaboration
- Computer skills
- Multitasking Abilities
- Employee development
Certification
OSH FORKLIFT CERTIFIED
GROW-SAFE CERTIFIED
PTW CERTIFIED
FIRST AID CERTIFIED
Timeline
Packhouse Operations Manager
Boyd’s Asparagus
06.2022 - 12.2022
Packhouse Manager
SEEKA AONGATETE
01.2022 - Current
Packhouse Manager Citrus and Berryfruit
2000-2019 T&G Global 2019 -2022 SEEKA
01.2000 - 06.2022
Northland College
Similar Profiles
Kaimaha RikitiKaimaha Rikiti
Fruit Grader at AongateteFruit Grader at Aongatete
Susan Wendy ManhireSusan Wendy Manhire
Packhouse at Seeka NZFPackhouse at Seeka NZF
Bethney Jean WebbBethney Jean Webb
Opac Seeka at Opac SeekaOpac Seeka at Opac Seeka