Theodora Misi
Auckland,AUK
Summary
Customer-focused individual with excellent communication and a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pick Packer – Frozen Department
Foodstuffs
12.2023 - 06.2024
- Consistently exceeded hourly picking targets.
- Picked, prepared, and packed frozen orders under strict timelines.
- Optimized freezer layout and workflow in collaboration with colleagues to enhance picking efficiency.
- Coordinated with team members using talkman headsets to ensure efficient order processing.
- Maintained correct stock rotation (FIFO) and hygiene standards.
- Worked efficiently in cold-storage environments while ensuring safety.
- Praised for adaptability in temperature-controlled conditions.
- Enhanced freezer organisation and efficiency through collaborative contributions to best practices.
- Assisted in seasonal stocktakes and inventory audits.
Pick Packer
The Warehouse Distribution Centre
Wiri
11.2023 - 06.2024
- Accurately picked and packed customer orders in a high-volume warehouse.
- Maintained 98% picking accuracy during peak periods.
- Operated RF scanners and inventory management systems, ensuring accurate tracking of stock movements.
- Assisted with stock rotation, replenishment, and seasonal inventory adjustments.
- Collaborated with team members to meet daily productivity goals.
- Safely handled pallet jacks and maintained a clean, organised workspace.
- Earned recognition for maintaining consistent productivity and reliability in high-pressure environments.
- Enhanced team efficiency by providing targeted training and support to new staff.
- Provided guidance to new staff on warehouse procedures and safety standards.
Front of House / Customer Service
Rydges Formosa Golf Resort
Beachlands
10.2022 - 12.2022
- Welcomed and assisted guests professionally and courteously.
- Resolved customer inquiries, complaints, and special requests to enhance guest satisfaction.
- Received consistent positive guest feedback for service quality.
- Processed orders accurately using POS systems.
- Maintained a clean, organized, and presentable front-of-house area.
- Coordinated restaurant operations during events and high-volume periods to ensure seamless service.
- Maintained high standards during peak periods and special events.
- Facilitated successful execution of large events and functions, strengthening customer relationships.
- Assisted in dining area setup, event coordination, and staff workflow management.
Education
Certificate in Contact Centre Operations Level 3 -
Solomon Group
Manurewa01-2024
Bachelor of Education - Early Childhood
Auckland University of Technology
01-2023
NCEA Level 1–3 - Business, Hospitality, Gateway Programme, Maths, English
Manurewa High School
Manurewa01-2022
Skills
- Inventory Management
- Customer Service
- Call Operations
- Contact Center Operations
- Time Management
- Productivity
- Problem Solving
- Adaptability
- Teamwork
- Collaboration
- Communication
- Compliance
Hobbies and Interests
- Spending time with family
- Socialize with friends
- Cooking
- Learning new skills
- Travel
References
Available on request
Leadership And Community Involvement
- Holy Trinity Church, Youth Leader
- Holy Trinity Church, Gospel Music Vocalist
- Holy Trinity Church, Cultural Dance Performer (Siva Samoa – Aualuma 2025)
Certification
Learners License
Timeline
Pick Packer – Frozen Department
Foodstuffs
12.2023 - 06.2024
Pick Packer
The Warehouse Distribution Centre
11.2023 - 06.2024
Front of House / Customer Service
Rydges Formosa Golf Resort
10.2022 - 12.2022
Certificate in Contact Centre Operations Level 3 -
Solomon Group
Bachelor of Education - Early Childhood
Auckland University of Technology
NCEA Level 1–3 - Business, Hospitality, Gateway Programme, Maths, English
Manurewa High School