Theodora Simanu
Auckland, AKL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and dedicated, willingness to take on any task to meet team goals. Superior work ethic and strong multitasking skills. Diligent and responsible, Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Laundry Attendant
Rene's Dry Cleaning
Auckland , AUK
2018.09 - 2019.01
- Used irons and iron boards to press clothing, folding and organizing garments.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Examined dried clothes to identify stains, tears and issues.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Supported fellow staff members with delivery and pickup of customer orders.
- Assisted with unloading and loading customer laundry items.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 20 pieces per shift for large $300 revenue-producing business.
- Delivered superior customer service by responding to inquiries and complaints.
- Helped customers with choosing appropriate cleaning cycles and techniques.
Kitchen Attendant
Auckland City Hospital
2017.10 - 2017.12
- Cleaned and organized kitchen stations to promote team efficiency.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Followed recipes and chef instructions to prepare food correctly.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Plated and presented food following chef requirements.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Learned other teammates' work tasks to train as backup.
- Transported food items from storage areas to kitchen for prepping.
- Managed time to juggle multiple tasks simultaneously with ease.
Kitchen Assistant
Spotless Recruitment / Epicure
Auckland , AUK
2015.10 - 2016.01
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Plated and presented food following chef requirements.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Managed time to juggle multiple tasks simultaneously with ease.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Pushed, pulled and transported large loads and objects.
- Followed food safety practices and sanitation guidelines.
- Removed trash and cleaned kitchen garbage containers.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Lifted and carried heavy materials.
- Monitored food temperature, discarding items not stored correctly.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
Event Security/Ticketing
Red Badge Group
Auckland , AUK
2010.05 - 2011.09
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked and verified photo identification prior to granting facility access.
- Participated in staff meetings, special events, and professional development activities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Contacted law enforcement in case of unauthorized persons, documents, and materials.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Reported irregularities such as fire and safety hazards to maintenance.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw entry and exit of up to 1000+ employees and visitors daily.
Crew Member / Customer Service
Mc Donald's Restuarant
2008.03 - 2009.08
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Replenished serving stations with fresh food and cleaned up spills.
- Completed milkshakes and ice cream desserts for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Food Process Worker
Modern Baking Company
Melbourne, Australia , Victoria
2006.05 - 2006.08
- Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
- Optimized workflow efficiency with proper organization of workstations, storage areas, and tools for easy access during shifts.
- Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
- Reduced downtime during changeovers by effectively cleaning and sanitizing machinery between production runs.
- Streamlined packaging processes for increased productivity and reduced waste, utilizing efficient packing techniques.
- Expedited order fulfillment through diligent assembly line work, upholding high standards of freshness and presentation.
- Enhanced production efficiency by calibrating and maintaining food processing equipment on a regular basis.
- Checked products for grade, color, and size.
- Kept machines clean, organized, and tidy at all times.
- Built and packed boxes for shipment.
- Kept work areas neat, clean, and properly sanitized.
- Maintained clean work areas for optimal food quality.
Education
Customer Service, Food & Safety, Health & Safety -
Tree House (Customer Service/Retail/Hospitality)
Auckland, New Zealand 2017.02 - 2017.09
Certificate In Foundation Sound And Music -
Music And Audio Institute of New Zealand
Auckland City, New Zealand 2010.02 - 2010.11
Certificate IV Live Sound Engineering - Music
Music And Audio Institution of New Zealand
Auckland 2011.02 - 2011.11
Year 9 - Year 13 NCEA 1,2,3 -
Kelston Girls High School
Kelston, West Auckland, New Zealand 1997.01 - 2001.03
Skills
Ironing and steaming
References
Renes Dry Cleaners
Dominic Pereira
Dispatch/Supervisor
0432 530 118
Tree House
Jane Treseder
Education Advisor
027 575 2125
Red Badge Group
Jerry Simanu
Security Supervisor
Jerry_simanu@hotmail.com
022 472 6171
Timeline
Laundry Attendant
Rene's Dry Cleaning
2018.09 - 2019.01
Kitchen Attendant
Auckland City Hospital
2017.10 - 2017.12
Customer Service, Food & Safety, Health & Safety -
Tree House (Customer Service/Retail/Hospitality)
2017.02 - 2017.09
Kitchen Assistant
Spotless Recruitment / Epicure
2015.10 - 2016.01
Certificate IV Live Sound Engineering - Music
Music And Audio Institution of New Zealand
2011.02 - 2011.11
Event Security/Ticketing
Red Badge Group
2010.05 - 2011.09
Certificate In Foundation Sound And Music -
Music And Audio Institute of New Zealand
2010.02 - 2010.11
Crew Member / Customer Service
Mc Donald's Restuarant
2008.03 - 2009.08
Food Process Worker
Modern Baking Company
2006.05 - 2006.08
Year 9 - Year 13 NCEA 1,2,3 -
Kelston Girls High School
1997.01 - 2001.03
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