Theodore Bickle
Summary
Dynamic Store Manager with a proven track record at Tank Juice Bar, excelling in customer service and inventory management. Enhanced profitability through strategic financial analysis and effective staff training. Recognized for fostering a positive team environment and resolving customer issues promptly, ensuring high standards of service and operational excellence.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Store Manager
Tank Juice Bar
02.2023 - 11.2023
- Led daily store operations to ensure efficient, customer-focused service and adherence to company policies.
- Managed inventory control, including stock replenishment, shrinkage reduction, and supplier relationships.
- Monitored financial performance, budget adherence, and analysed sales reports to inform decision-making and improve profitability.
- Ensured compliance with health and safety regulations and maintained high standards of store presentation and cleanliness.
- Developed and implemented staff training programmes to improve customer service skills and operational efficiency.
- Collaborated with regional management to align local store goals with broader company objectives and initiatives.
- Managed daily operations to ensure seamless customer service and optimal store performance.
- Trained staff on product knowledge and customer engagement techniques.
- Oversaw cash handling procedures to maintain financial integrity and accountability.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Rangitoto College
Auckland, NZ12-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Team leadership and coaching
- Inventory management
- Friendly and positive
- Cash management
- POS systems
- Supply ordering
- Staff supervision
- Staff management
- Opening and closing procedures
- Order management
- Bank deposit procedures
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Customer Service Excellence Award:
- Recognised for delivering excellent customer service to customers during a peak time of the day while maintaining attentiveness, professionalism, and with high customer satisfaction.
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Store Manager
Tank Juice Bar
02.2023 - 11.2023
High School Diploma -
Rangitoto College
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