Theodore (Theo) Jones
Real Estate Salesperson
Dunedin,OTA
Summary
Reliable and upbeat floor assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Real Estate salesperson position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Shop Floor Member
Warehouse Group
Dunedin, Otago
05.2024 - Current
- Participated in ongoing training sessions to stay current with industry trends and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer issues professionally, maintaining a strong focus on customer satisfaction and retention
- Maintained high standards of personal appearance, adhering to company dress code policies at all times.
- Assisted customers with product inquiries, leading to informed purchasing decisions.
- Offered personalized suggestions for additional purchases based on individual buying behaviors.
- Assisted in restocking merchandise quickly and efficiently, keeping shelves well-stocked throughout the day.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team. (Team member of the month).
Shop Floor Member
Warehouse Group
Timaru, Canterbury
03.2020 - 02.2024
- Handled customer transactions accurately, ensuring smooth checkout process.
- Participated in ongoing training sessions to stay current with industry trends and best practices.
- Provided exceptional service at all times by remaining courteous, professional, and engaging.
- Enhanced product displays for increased visual appeal, resulting in higher sales.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured safety and security of premises by conducting regular patrols, leading to significant reduction in security incidents.
Education
New Zealand Certificate in Financial Services - Investment (level 5)
Open Polytechnic
Online 10.2024 - Current
Certificate in Real Estate (salesperson) (level 4) - Real Estate
Open Polytechnic
Online 02.2024 - 09.2024
Bachelor of Biomedical Science - Infection And Immunity
University of Otago
Dunedin 01.2021 - 11.2023
Skills
Goal-oriented mindset
Results-Driven
Excellent work ethic
Customer Engagement
Customer care
Relationship Building
Deadline Management
MS Word, Excel, and Outlook proficiency
Timeline
New Zealand Certificate in Financial Services - Investment (level 5)
Open Polytechnic
10.2024 - Current
Shop Floor Member
Warehouse Group
05.2024 - Current
Certificate in Real Estate (salesperson) (level 4) - Real Estate
Open Polytechnic
02.2024 - 09.2024
Bachelor of Biomedical Science - Infection And Immunity
University of Otago
01.2021 - 11.2023
Shop Floor Member
Warehouse Group
03.2020 - 02.2024
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