Theres Ben
Whitby,WGN
Summary
Dynamic individual with a proven track record in managing diverse caseloads across government and non-government organizations, excelling in effective collaboration and relationship building. Expert communication skills, with a focus on impactful client outcomes and operational efficiency. Seeking a new opportunity in community services for career advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Integrated Services Case Manager
Ministry of Social Development
Kapiti, Wellington
10.2023 - 11.2024
- Assess the needs of the case-managed clients, and provide advice as per the guidelines of the Social Services Act 2018.
- Application management and processing, including assessment, recommendations, and approval reports for all financial assistance provided by MSD's operational policy.
- Prepare case reports for senior leadership to assess client needs that require escalation.
- Liaise with other government departments and NGOs as part of an inter-agency approach. This includes New Zealand Police, Oranga Tamariki, Kainga Ora, Women's Refuge and other community agencies.
- Information sharing, where appropriate, under the guidance of the Family Violence Act 2018.
- Assess and identify housing needs, and provide advice regarding social housing and emergency housing provision.
- Coaching and mentoring operational case managers where needed.
- Proactively manage own workloads to meet the service delivery standards.
Regional Contracts Advisor - Secondment
Ministry of Social Development
Wellington CBD, Wellington
02.2023 - 10.2023
- Central point for assisting regionally based advisors with community group contracting, reporting, and payments, collecting information to be used in future regional business plans.
- Liaise with contracted community providers to ensure contract compliance and performance management.
- Draft correspondence in all matters relating to Contracted Services, Community Labour Market Development.
- Analyze and report on the outcomes of completed programs to the Regional Contracts Manager, Community Labor Market Development Manager.
- Liaise with the Region Financial Analyst, and monitor and report on contract and crown expenditure, ensuring financial reporting is accurate and up to date.
- Prepare tender specifications, and provide assistance with contract budgeting and forecasting.
- Identify and assess non-compliance or complaints raised by service users against the contracted providers.
- Coaching and mentoring frontline staff in the accurate processing of program referrals, thus ensuring a wider reach of contracted programs.
Integrated Services Case Manager
Ministry of Social Development
Upper Hutt, Wellington
02.2022 - 02.2023
- Assess the needs of the case-managed clients, and provide advice as per the guidelines of the Social Services Act 2018.
- Application management and processing, including assessment, recommendations, and approval reports for all financial assistance provided by MSD's operational policy.
- Prepare case reports for senior leadership to assess client needs that require escalation.
- Liaise with other government departments and NGOs as part of an inter-agency approach. This includes New Zealand Police, Oranga Tamariki, Kainga Ora, Women's Refuge and other community agencies.
- Information sharing, where appropriate, under the guidance of the Family Violence Act 2018.
- Assess and identify housing needs, and provide advice regarding social housing and emergency housing provision.
- Coaching and mentoring operational case managers where needed.
- Proactively manage own workloads to meet the service delivery standards.
Housing Navigator
Emerge Aotearoa
Porirua, Wellington
06.2021 - 02.2022
- In-depth assessment of clients referred by the Ministry of Social Development for transitional housing.
- Providing wraparound services to people in transitional housing to achieve their goal of sustaining long-term housing.
- Providing support with budgeting, goal planning, and other social services.
- Connecting people to community services for education, employment, and other social services.
- Liaise with external stakeholders to formulate goal plans for people seeking housing support.
- Attending team-building and career-development training.
Team Leader - Community Services
Nurse Maude Association
Porirua, Wellington
05.2021 - 06.2021
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Facilitated training sessions for new employees on company policies and procedures.
- Analysed key performance indicators to identify effective strategies.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Managed conflict resolution within the team to maintain a positive work environment.
- Facilitated team meetings to discuss strategies and address any issues.
Service Coordinator
Nurse Maude Association
Porirua, Wellington
08.2019 - 06.2021
- Scheduling client care in the community in accordance with the service requirements.
- Liaise with the District Health Board's Quality and Compliance Team to ensure client care is meeting the service delivery standard.
- Strong working knowledge of HR, IT, education, and other organizational departments.
- Formulate, evaluate, and approve the change management process within the organization.
- Manages the budget by monitoring staff working hours based on funding allocated for service users.
- Liaise with clients, staff, other health professionals, and external healthcare agencies.
- Quality improvement planning through a timely and proactive complaint management process.
- Recruitment and training of new support workers.
- Training and development of new service coordinators, case managers, and lead support workers.
- Complaint management and resolution.
Education
Postgraduate Diploma in Professional Practice (Level 8) - Healthcare And Social Services
Wellington Institute of Technology
Wellington, NZ07-2018
Bachelor of Dental Surgery -
Ayush Health Science University
India12-2017
Skills
- Strategic Analysis
- Relationship building
- Report writing
- Interdisciplinary collaboration
- Performance tracking
- Organisation and multitasking
Certification
- First Aid Certificate
- Treaty of Waitangi
- Health and Safety
- Challenging Behaviors and Deescalation
Timeline
Integrated Services Case Manager
Ministry of Social Development
10.2023 - 11.2024
Regional Contracts Advisor - Secondment
Ministry of Social Development
02.2023 - 10.2023
Integrated Services Case Manager
Ministry of Social Development
02.2022 - 02.2023
Housing Navigator
Emerge Aotearoa
06.2021 - 02.2022
Team Leader - Community Services
Nurse Maude Association
05.2021 - 06.2021
Service Coordinator
Nurse Maude Association
08.2019 - 06.2021
Postgraduate Diploma in Professional Practice (Level 8) - Healthcare And Social Services
Wellington Institute of Technology
Bachelor of Dental Surgery -
Ayush Health Science University
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