Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Generic

Theresa Devoe

Pukekohe,Auckland

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Small Business Owner

Nesian Bites Limited
Auckland
01.2017 - Current
  • Created and developed the concept and brand for Nesian Bites Limited
  • Managed day-to-day business operations.
  • Assessed customer needs and proposed optimal solutions
  • Trained and motivated employees in daily business functions.
  • Developed and implemented effective strategies to drive sales and enhance profitability
  • Managed budgets, accounts and costs to enhance operational efficiency and productivity
  • Featured on The Coconet TV's “Humans of the Islands” Coco Talanoa segment for innovative grazing food business
  • Achievements: Featured on Tagata Pasifika as a new Registered Pasifika grazing caterer.
  • Designed customer loyalty programs to increase sales revenue.
  • Established partnerships with other businesses in related industries for mutual benefit.

Installation Service Coordinator

W & R Jacks Limited
East Tamaki
01.2021 - 09.2022
  • Managed and executed all Installation projects with precision
  • Effectively communicating with clients or employers regarding installation projects, expectations, and goals.
  • Collaborated with clients, logistics team, internal customers, contractors, and finance teams to effectively manage installation processes and budgeting while allocating funds.
  • Delegated tasks to suitable team members.
  • Assessed client installation needs and connected them with appropriate solutions
  • Implemented and adhered to standards, policies, and regulatory guidelines ensuring a safe working environment
  • Carried out day-to-day duties accurately and efficiently.
  • Learned new skills and applied them to daily tasks, increasing efficiency and productivity
  • Maintained good relationship with service providers and clients to retain customer base.

National Resource Coordinator

Aarque Group Limited
01.2013 - 01.2021
  • Managed and delivered all installations, service, and administration activities in accordance with prescribed work flow process using available resources.
  • Understood faults and technical issues, closely collaborated with service engineers, and efficiently managed all inbound and outbound service communication with corporate customers.
  • Manage all engineers service and Installation work (Project Management).
  • Collaborated with other departments on cross-functional initiatives that required additional resources.
  • Maintained accurate records of all assigned projects, tasks, timelines, deliverables.

Technology Helpdesk Specialist

OfficeMax New Zealand
Highbrook
06.2011 - 12.2012
  • Implemented enhanced technology solutions to support the Account Managers, Telephone Managers, and Territory Managers.
  • Produced and approved quotes
  • Efficiently resolved client issues
  • Managed Technology Inbox queries and successfully resolved conflicts
  • Maintain regular and effective communication between Supplier and OfficeMax clients and Account Managers.
  • Reviewed documents for accuracy prior to submission or publication.
  • Identified needs of customers promptly and efficiently.

Business Retention Specialist

Spark New Zealand
Auckland City
05.2008 - 06.2011
  • Retained Business Customers, provided enhanced solutions and tailored plans for clients.
  • Demonstrated expertise in finance while working with dealers.
  • Assisted Save Squad in providing mobile dealer support and 126 business inbound assistance for broadband, landline, and mobile services.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Developed and maintained relationships with existing business clients to ensure customer satisfaction.
  • Provided guidance on how best to respond when a potential loss of a client is detected.
  • Assisted in developing strategies for acquiring new customers through referrals from current ones.

Quality Assurance Manager & Team Leader

Fly Buys
Ellerslie
01.2003 - 05.2008
  • Assisted in the development of QA training materials during training process.
  • Monitored and reported on Agents progress to Project Manager, provided coaching where necessary
  • Handled escalated complaints from Team Leaders
  • Conducted process evaluation and implemented improvements.
  • Identify and effectively respond to a variety of training needs.
  • Monitored production activities for conformance to established quality requirements.
  • Analyzed data from quality control testing to identify areas of improvement.
  • Developed and implemented quality assurance policies and procedures.

Education

Bachelor Degree - Applied Management in Business

Otago Polytechnic Capable - NZ
03.2022

Diploma - Business Administration and Management

Auckland University of Technology
01.2019

Skills

  • Customer Service
  • Project management
  • Written communication
  • Time management
  • Conflict resolution
  • Business growth and retention
  • Planning and execution
  • Business management
  • Efficiency
  • Administration
  • Attention to Detail
  • Event coordination
  • Financial Forecasting

Certification

  • First Aid Trainee, 05/2020
  • Health & Safety Representative, 05/2020
  • Fire Warden, 06/2018

References

  • Clinton Cottrell, Operations Manager - Aarque Group, 09 8379612 / 021 586 274
  • Judith Baker, National Service Coordinator - Aarque Group, 021 528852
  • Benjamin Roy, Logistics Manager - W & R Jacks Limited, 022 4704311
  • Charlotte Enosa, Fly Buys Manager, 021 1444671

Hobbies and Interests

Food artistry, keeping active, reading, movies and enjoying company of friends and family.

Timeline

Installation Service Coordinator

W & R Jacks Limited
01.2021 - 09.2022

Small Business Owner

Nesian Bites Limited
01.2017 - Current

National Resource Coordinator

Aarque Group Limited
01.2013 - 01.2021

Technology Helpdesk Specialist

OfficeMax New Zealand
06.2011 - 12.2012

Business Retention Specialist

Spark New Zealand
05.2008 - 06.2011

Quality Assurance Manager & Team Leader

Fly Buys
01.2003 - 05.2008

Bachelor Degree - Applied Management in Business

Otago Polytechnic Capable - NZ

Diploma - Business Administration and Management

Auckland University of Technology

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