Theresa Jacobsen
New Plymouth,TKI
Summary
Customer-focused professional with successful 18-year career in the education and electrical distribution sectors. Successfully applying office administration skills and outstanding customer service in busy business environment.
Overview
20
20
years of professional experience
Work History
Administrator
Jean Muller NZ Ltd
09.2012 - Current
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
Sales Officer/Tutor
Practical Education Institute (NZ) Ltd
04.2004 - 09.2012
- Enhanced student satisfaction with timely follow-ups and personalized service.
- Cultivated strong relationships, establishing trust and loyalty among students
- Responded to phone enquiries by answering questions and providing detailed information regarding the range of courses available
- Supervised, trained and mentored sales team of five, resulting in consistent team achievement.
- Organized promotional events and interacted with community to increase awareness and presence in the market
- Enhanced students understanding of subject matter by incorporating real-world examples into lessons.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Conducted tutoring sessions at workshops around the north island
Education
Nat Cert Adult Literacy And Numeracy Level 5
Practical Education Institute
New Plymouth2012
Business Administration And Computing
Nat Cert BAC
Practical Education Institute 2010
Business Administration
Practical Education Institute
New Plymouth2008
Skills
- MS Office
- MYOB accounts
- Outstanding Customer Service
- Excellent communicator
- Attention to Detail
- Recordkeeping and File Management
- Office Management
- Stock management
- Treaty of Waitangi
- Current St Johns First Aid
Affiliations
- Voluntary work
- River of Life Peoples Charity Trust Secretary
- Manly Cove Rugby League Secretary (Australia)
References
References available upon request.
Interests
Boxing and high intensity interval training
Crafts
Gardening
Timeline
Administrator
Jean Muller NZ Ltd
09.2012 - Current
Sales Officer/Tutor
Practical Education Institute (NZ) Ltd
04.2004 - 09.2012
Nat Cert Adult Literacy And Numeracy Level 5
Practical Education Institute
Business Administration And Computing
Nat Cert BAC
Business Administration
Practical Education Institute
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