Theresa Newton
Hamilton,WKO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Kaiāwhina
Kirikiriroa Family Services Trust (KFST)
12.2022 - Current
- Employed by KFST to work in partnership with two other Non-Government Organisations (K’aute Pasifika & Tuu Oho Mai) and Oranga Tamariki to provide clerical support for an intensive intervention team of Social Workers
- Operating exess, KFST operating system
- Minute taker for three teams: Kaitiaki Panel, Operations Team & Governance Team
- Input new referrals received from Oranga Tamariki
- Monitor trends within this contract for reporting purposes
- Prepare the monthly governance report
- Support EXESS training to the Te Haumirimiri Ngākau Mokopuna user, if required
- Complete all review/exits, consents, allocations for the team
- Provide reception support / Poutokomanawa team support
- Keep up to date financial records, prepare, buy resources for whānau hui
- Complete $2k funding spreadsheet
- Upload receipts for monthly financial report to the accountants.
Workplace Administrator
Oranga Tamariki
09.2020 - 12.2022
- Operating CYRAS dedicated Oranga Tamariki (OT) programme
- Administrative support for Social Workers across intervention and Children in Care spaces
- Completing child support applications/cancellations
- Monitoring and actioning monthly reports
- Working with and supporting OT accounts payable team, external providers and clients
- Supporting receptionists/admin teams with admin tasks both internal/external and managers
- Building relationships with clients to provide best experience with OT
- Note taker for care clinics
- Preparing purchase orders for clients/organizations
- Manage financial records for teams and regional office
- Keeping accurate records
- Ordering kai for internal hui with whānau
- Working with Early Childhood Centres/Learning Centres with invoices and payments
- Problem solving issues with teams
- Calendar bookings / car bookings when required
- Distribute resources/mail when required
- Member of Te Hotu Manawa (OT Māori kōmiti).
Customer Services Representative
WINZ
11.2019 - 09.2020
- Book appointments and/or refer queries to Case Managers, Service Managers
- Assist/Grant clients with Special Needs Grants, benefit applications, non-beneficiary advances
- Clear and concise notetaking for client files
- Apportioning information to dedicated specialist lines
- Operating client-based database systems specialized for WINZ clients
- Assisting on General, Full Assist and Senior call lines
- Operating information systems relevant to WINZ (Doogle, Map, Hiya)
- Abiding by policies and procedures (privacy of information)
- Ensuring clients/customers are dealt with in a professional and polite mannerism to ensure they feel safe, heard and their concerns are acknowledged.
Emergency Department Receptionist
WDHB
06.2017 - 11.2019
- Receptionist (24-hour shift work)
- Shift Co-ordinator
- Meet, greet, and register patients to the Emergency Department
- Discharge and/or admit patients to wards
- Support other co-ordinators to run back of house
- Assist nurses and doctors where required with queries
- Provide reception skills to Back of House, Adult Reception, Front of House Reception, Kids place Reception, Resuscitation and Bedside Registration
- Any other duties as directed by Manager.
Health Protection Support Officer
Taranaki District Health Board (TDHB)
04.2017 - 06.2017
- I was seconded to this position to provide clerical support to a team of Health Protection Officers and the Medical Officer of Health in the interim of moving to Hamilton to start another job in June 2017
- I was fortunate enough to also work alongside a very skilled and capable administration team that provided support when needed.
Health Promoter, Tupeka Kore Community Project Co-ordinator
TDHB
03.2015 - 03.2017
- Developed the Tupeka Kore programme to work within a Kaupapa Māori framework
- Supported whānau of Kōhanga Reo within Taranaki to embed a culture of Tupeka Kore (Smokefree) within the work environment and homes
- To support whānau to choose healthy lifestyles and quit smoking attempts
- To have successful quit attempts and/or successful referrals to smoking practitioners
- Coordinate events to support healthy lifestyle changes e.g
- Round the Mountain, Taranaki
- Work with whanau to model healthy behaviour with tamariki Māori.
Education
Graduate Diploma in Arts, Māori Development -
Auckland University of Technology (AUT)
AucklandResearch methodologies paper -
AUT
AucklandProficiency Co-opt Education 1 & 2 -
AUT
AucklandDiploma of Languages - Te Reo Maaori & Maaori Performing Arts
Western Insitute of Technology At Taranaki
New Plymouth, TaranakiTe Rōnakitanga ki te reo Kairanga, L5, Māori Language Course -
Te WānangaAotearoa
Hamilton01.2019
Skills
- Project Planning
- Team building
- Customer Relations
- Administration / Receptionist
- Community Panel
- Spreadsheet / Database
- MS Office
- Training and Development
- Self-Motivated
- Clerical Support
- Cultural Awareness
- Good Telephone Etiquette
Volunteer Experience
- 2018, 2020, Chiefs Home Games, Spectator Services
- 2018, 2020, NZ Rugby 7’s, Assistant Team Liaison Officer
- 2014, 2017, Te Huatahi Kapa Haka Group, Secretary
- 2016, Lantern Festival, Volunteer
- 2014, Aotea Regional Kapa Haka Performing Arts Committee, Treasurer
- 2012, Americana, Volunteer
- 2011, University national support competition, Volunteer
- 2011, Rugby World Cup accreditation, Volunteer
- 2011, Aotea Regional (Taranaki) events coordinator, Volunteer
- 2010, G-Taranaki, Volunteer
- 1997, Pregnancy Help, Volunteer
- 2014, 2016, Festival of the Lights, Volunteer
- 2010, 2012, SOUNDS AOTEAROA, Volunteer
- 2010, 2012, Concert, Volunteer
- 2010, 2012, Home & Lifestyle regional expos, Volunteer and paid staff
- 2008, 2013, Careers expo, Volunteer
- 2005, 2009, TE MATATINI NATIONAL KAPA HAKA control centre, Volunteer
- 2007, 2017, Aotea Regional (Taranaki) Kapa Haka Festival, Volunteer
- 1997, 2002, Whakaahurangi Marae & Kōhanga Reo, Volunteer
- 1997, 2002, Te Kura Kaupapa Māori
- Piripono, Van Driver
- 2010, 2023, WOMAD (World of Music and Dance), Paid employee
References
Available on request
Additional Information
A more intensive curriculum vitae is available on request
Timeline
Kaiāwhina
Kirikiriroa Family Services Trust (KFST)
12.2022 - Current
Workplace Administrator
Oranga Tamariki
09.2020 - 12.2022
Customer Services Representative
WINZ
11.2019 - 09.2020
Emergency Department Receptionist
WDHB
06.2017 - 11.2019
Health Protection Support Officer
Taranaki District Health Board (TDHB)
04.2017 - 06.2017
Health Promoter, Tupeka Kore Community Project Co-ordinator
TDHB
03.2015 - 03.2017
Graduate Diploma in Arts, Māori Development -
Auckland University of Technology (AUT)
Research methodologies paper -
AUT
Proficiency Co-opt Education 1 & 2 -
AUT
Diploma of Languages - Te Reo Maaori & Maaori Performing Arts
Western Insitute of Technology At Taranaki
Te Rōnakitanga ki te reo Kairanga, L5, Māori Language Course -
Te WānangaAotearoa
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