Theresa Pama
Auckland
Summary
A dedicated Duty Manager with 5+ years of experience in the hospitality industry has involved me in overseeing daily workflow operations and exceptional customer service excellence. Successfully managed staff training, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership, building positive team dynamics and problem-solving skills in high-pressure environments to exceed expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
The Grounds Resturant
08.2023 - Current
- Trained employees in essential job functions.
- Operated cash registers at start and end of each shift, recording transactions, accounting for errors, and resolving discrepancies.
- In charge of monitoring stock count every week to determine availability of required products for Front of House.
- Leading and managing big functions of up to 250+ guests held on premises.
- Identified any issues with orders and provided solutions to solve problem.
Duty Manager
Slate- Billiards And Gastropub
11.2021 - 07.2023
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Operated cash registers at start and end of each shift, recording transactions, accounting for errors, and resolving discrepancies.
- In charge of monitoring stock count every week to determine availability of required products for Front of House.
- Identified any issues with orders and provided solutions to solve problem.
Crew Member
McDonald's
07.2018 - 08.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Shop Assistant
Campus Store- University Of Auckland
09.2019 - 11.2020
- Assisted customers with finding correct sizes for garments and showed accessories to complete outfits.
- Operated cash registers at start and end of each shift, recording transactions, accounting for errors, and resolving discrepancies.
- Monitor stock levels and purchases and ensure they stay within budget.
Casual Waitress/Kitchen Hand
Bite Me Eatery Food Truck
12.2018 - 10.2019
- Served plated dinners, buffet-style dinners for functions, weddings and events.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Maintained order and cleanliness of work areas to conform with health codes.
Waitress
Cleaver & Co Restaurant
08.2017 - 07.2018
- Provide great customer service skills and communicated with customers to resolve complaints or ensure satisfaction.
- Involves multitasking and working quickly in a fast pace restaurant.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Skills
- Customer service skills
- Workplace Efficiency
- Great Communication
- Multitasking
- Staff training and development
- Team leadership
- Customer assistance
Certification
- Managers Certificate
-LCQ certificate
Timeline
Duty Manager
The Grounds Resturant
08.2023 - Current
Duty Manager
Slate- Billiards And Gastropub
11.2021 - 07.2023
Shop Assistant
Campus Store- University Of Auckland
09.2019 - 11.2020
Casual Waitress/Kitchen Hand
Bite Me Eatery Food Truck
12.2018 - 10.2019
Crew Member
McDonald's
07.2018 - 08.2021
Waitress
Cleaver & Co Restaurant
08.2017 - 07.2018
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