Theresa Sattler
Hospitality/Retail
New Plymouth,TKI
Summary
A successful, self-motivated and loyal Facility Manager with extensive operational experience ∙ Demonstrates proven skills in successful team leadership and customer satisfaction ∙ A proven ability to consistently learn, un-learn and re-learn the business pulse ∙ Demonstrates high levels of social interaction and networking in the community ∙ Demonstrates high commitment to Health, Safety, Environment and Compliance
Overview
15
15
years of professional experience
Work History
Retail assistant
Bed Bath & Beyond
07.2024 - Current
- Front facing customer service.
- Cashier
- Replenish stock
- EOD close up.
Unit Manager
Taranaki Base Hospital Cafe
01.2023 - 04.2024
- Payroll and wages for staff
- Responsible for daily café operations / functions, catering to approximately 500 meals a day
- Invoicing for weekly/monthly charges to client
- Profit & Loss reports
- Weekly tracking
- Onboarding & hiring new staff using snaphire
- Manage a team of 10 hospitality professionals
- Responsible for all HSEC policy, implementation and audits on site
- Manage café stock levels and ordering management systems
- Manage and implementation of cleaning schedules rosters
- Manage and champion Food Safety Program, including Allergen Management
- Audits for Food safety
Ventia
07.2022 - 11.2022
- Responsible for daily running of cafe for Woomera airforce base.
- Including cashing up end of day and opening and closing end of day operations.
- Managing FOH, chef and barista
FIFO remote chefs
Koolan island-Perth WA
03.2023 - 06.2023
- Responsible for checking in FIFO staff to their cabins.
- Key audits
- Room inspections
- Cleaning cabins
- Rostering cleaners.
Contracts Supervisor
OCS limited
New Plymouth
11.2022 - 01.2023
- Responsible for in-excess of 65 individual business contracts
- Quality Assurance and the management of client expectations
- Responsible for all HSEC policy, implementation and audits on site
- Manage inventory and ordering management system
- Manage and implementation of room cleaning schedules
- Manage and implementation of landscaping and maintenance
- Manage a team of 45 hospitality / cleaning professionals
Contracts Supervisor
OCS Limited
New Plymouth
08.2021 - 11.2022
- Responsible for in-excess of 65 individual business contracts
- Quality Assurance and the management of client expectations
- Responsible for all HSEC policy, implementation and audits on site
- Manage inventory and ordering management system
- Manage and implementation of room cleaning schedules
- Manage and implementation of landscaping and maintenance
- Manage a team of 45 hospitality / cleaning professionals
Unit Manager
Compass New Zealand
01.2016 - 01.2021
- Manage business relationship between all stakeholder
- Responsible for daily café operations / functions, catering to approximately 1000 meals a day
- Manage a team of 8 hospitality professionals
- Responsible for all HSEC policy, implementation and audits on site
- Manage café stock levels and ordering management systems
- Manage and implementation of cleaning schedules
- Manage and champion Food Safety Program, including Allergen Management
Head Cleaner / Junior Property Executive
Executive Living
New Plymouth
01.2011 - 01.2016
- Responsible for the day to day cleaning and property maintenance
- Responsible for property inspections and inventory
- Management of end of tenancy leases
- Management and communication with approved trades on maintenance schedules
Education
NZQ - undefined
Ladies Hairdressing
Skills
- Facility Management
- Quality Assurance
- Supervising and training employees
- Budget Management
- Food Safety Champion
- Revenue and inventory management
- Credit and cost control
- Problem Solving
- Research and analysis of data
- Adaptability to react
- Communication
- Relates well at all levels
- Sales and negotiation
- Proficient with both written and oral communications
- IT Knowledge
- MS Office Applications
- Deputy (Payroll System)
- Snaphire platform
- Pay global
Accomplishments
- Successful transition from an operational role as head cook to a fully management position as Unit Manager at Compass New Zealand - Tegel Foods.
- Personal Business Owner, managing my own personal hair dressing studio
Attributes
- Self motivated
- Success orientated
- Ability to work within or lead a team
- Loyal
- Friendly
- Honest
- Reliable
Hobbies and Interests
- Green house gardening
- Researching recipes and understanding different food cultures
- Furniture restoration
Timeline
Retail assistant
Bed Bath & Beyond
07.2024 - Current
FIFO remote chefs
Koolan island-Perth WA
03.2023 - 06.2023
Unit Manager
Taranaki Base Hospital Cafe
01.2023 - 04.2024
Contracts Supervisor
OCS limited
11.2022 - 01.2023
Ventia
07.2022 - 11.2022
Contracts Supervisor
OCS Limited
08.2021 - 11.2022
Unit Manager
Compass New Zealand
01.2016 - 01.2021
Head Cleaner / Junior Property Executive
Executive Living
01.2011 - 01.2016
NZQ - undefined
Ladies Hairdressing
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