Theresa Tuulima
Auckland,New Lynn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position as a Service Manager. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Community Participation Service Co Ordinator
Hohepa Auckland
08.2022 - Current
- Complied with mandated organizational and regulatory mandates to maintain persons safety and privacy.
- Prepared and organized clinical notes and documentation to provide detailed resources.
- Extended continued person care and periodic evaluations to maintain and document optimal fit and function.
- Maintained accurate persons records on measurements, drawings and other relevant data for future reference.
- Monitored person progress to obtain optimal outcomes.
Residential Coordinator
Hohepa Auckland
10.2019 - 07.2022
- Developed and implemented service programming and operational guidelines to meet peoples' needs and preferences.
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
- Maintained important organizational paperwork and resident data.
- Collected feedback from people and their family members to identify opportunities for program and operational improvements.
- Recruited, hired and trained employees, providing day-to-day direction and guidance.
- Delivered referrals and information to residents and families about available services, programs and resources.
- Facilitated staff meetings and training to stay informed on policies and procedures.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all people.
- Supervised and mentored people to promote safety and wellbeing.
- Assisted people in handling tough situations to resolve problems.
- Maintained communication with peoples' counselors, instructors and staff members to promote supportive environment.
- Established consistent relationships with people, to maintain professional boundaries.
- Conducted timely evaluation of peoples progress to update their Individual Development Plans.
- Facilitated care needs of facility by reporting issues to maintenance department for quick resolution.
Team Leader
Hohepa Auckland
07.2008 - 03.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with people through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behavious and standards.
- Held fortnightly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Disability Support Worker
Hohepa Auckland
02.2004 - 07.2008
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove people safely to social activities and appointments.
- Kept detailed daily logs with care actions, persons behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for people.
- Adhered to organizations requirements for people interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and persons needs to enforce medication administration standards team-wide.
- Kept accurate records for persons files and handled related paperwork.
- Monitored persons wellbeing, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive service
- Facilitated family meetings to discuss persons care plans.
- Preserved and prepared reports and treatment records.
- Participated in clinical supervision to maintain professional development.
- Developed partnerships with community organizations to expand services and referrals.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Drove clients safely to social activities and appointments
- Kept detailed daily logs with care actions, patient behaviors, and incidents
- Maintained safety with tidy, clean, and hazard-free home environments
Education
Business
Best Training
New Lynn, NZ03.2009
Skills
- Quality Assurance
- Learning Strategies
- Medical Equipment Manufacturing
- Practice Management Compliance
- Complex Problem-Solving
- Training and Development
Timeline
Community Participation Service Co Ordinator
Hohepa Auckland
08.2022 - Current
Residential Coordinator
Hohepa Auckland
10.2019 - 07.2022
Team Leader
Hohepa Auckland
07.2008 - 03.2019
Disability Support Worker
Hohepa Auckland
02.2004 - 07.2008
Business
Best Training
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