Thiago França
Auckland
Summary
High energy, well-rounded professional with a passion for continuous improvement. Experience in Sales and after sales processes providing a first class service to key accounts and top brands. I like to work with pro active people as I consider myself hands on. My ultimate goal is to contribute to a winning company.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Hamburg Süd New Zealand Ltd.
11.2017 - 04.2021
- Responsible for sales activity and support to the account managers in day to day issues – mainly key account activities – and also supporting New Zealand Sales & Marketing Manager
- Management of quarterly updates, allocation and performance monitoring
- Logistical support for all customer's operations including commercial liaison on logistics matters, supply chain initiatives, and always looking for strategic opportunities
- Tenders / RFP management of both new and regular customers
- Act as the conduit between Sales & Marketing and Product Management in coordinating the completion of both locally generated RFP's/Tenders, and global inbound Tenders for our region
- Account Managers and Sales Coordinator are co-responsible to the overall performance for the key accounts
- I am also a key user to our global system inside the sales department
- Training our account managers and sales coordinators
- 3rd year as Internal Auditor - ISO 9001 and ISO 14001.
Customer Service Coordinator
Hamburg Süd New Zealand Ltd.
07.2016 - 10.2017
- Responsible for the Asia service out of New Zealand
- Main accomplishment in 2017 was to be part of our extra call service to Asia (peak season) loading mainly kiwi fruit out of Tauranga port
- I am highly focused on handling all customer inquiries promptly, accurately and in a courteous manner maintaining at all times a quality company image
- Key functions are assist shippers and agents in resolving customer's issues to minimize concerns about the transportation of their cargo
- Take preventative action for future
- Prepare, analyze and verify reports regarding load list
- Good negotiation skills and ability to interact with customers tactfully and professionally
- I am also a support to CBF (Consolidate Booking Forecast) transferring containers when needed to maximize carriage and DG cargo to our desk in Sydney.
Customer Service Export
Hamburg Süd Brazil Ltd.
06.2012 - 02.2016
- Shipping company where I had a role in after sales process from South America East Cost to Asia, South Africa and part of Oceania handling over 200 customers in a weekly service of 14,000 TEUS
- Worked in the “Ideal Vessel” project where we were able to increase around USD 40.00 per container and optimizing space and weight per vessel / voyage
- Building & maintaining good relationship, giving support to customer ensuring his satisfaction; To act as a support function between my department and other departments in the day-to-day business operation
- Execute Sea bookings effectively in a timely manner
- Maintaining data quality as per Hamburg Sud Line Standard; ensuring no discrepancy in systems with rates / payment terms & invoice parties
- In case of any dispute on charges, same to be clarified with destination port offices
- Hamburg Sud Customer Service department in Brazil conducts major requests and complains from clients and is also the main channel inside the organization.
International Logistics Assistant
Marubeni Corporation
09.2007 - 09.2011
- Logistics planning for exportation exclusively to Green Coffee Beans managing over 150.000 bags/month
- Responsible for all coffee beans shipments through Santos port with the following tasks: - Stuffing and loading schedule with terminals and warehouses; - Issue all export documents including contact with Brazilian Ministry of Agriculture
- Customs clearance at Santos port; - Contact with customers (importers); - Controls/payments of shipments through SAP
- Job rotation through operational department
Education
Bachelor of Business Administration (BBA) - Foreign Trade
University Metropolitan of Santos (UNIMES)
Santos12.2012
Skills
- Relationship Building
- Report Generation
- Complex Problem-Solving
- Critical Thinking
- Contract Negotiations
- Scheduling and Time-Tracking
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Sales Coordinator
Hamburg Süd New Zealand Ltd.
11.2017 - 04.2021
Customer Service Coordinator
Hamburg Süd New Zealand Ltd.
07.2016 - 10.2017
Customer Service Export
Hamburg Süd Brazil Ltd.
06.2012 - 02.2016
International Logistics Assistant
Marubeni Corporation
09.2007 - 09.2011
Bachelor of Business Administration (BBA) - Foreign Trade
University Metropolitan of Santos (UNIMES)
Similar Profiles
Sheila MoraSheila Mora
GLOBE Rollout Mngr at Hamburg SüdGLOBE Rollout Mngr at Hamburg Süd
Giriraj RayamajhiGiriraj Rayamajhi
Shift Manager at ALDI SÜD GMBHShift Manager at ALDI SÜD GMBH
Emmanuel Asian WilsonEmmanuel Asian Wilson
Front Office Agent, at Novum Hotels Süd GmbH,Front Office Agent, at Novum Hotels Süd GmbH,