Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Thi Dung Hanh Tran

Auckland,AUK

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Retail Assistant recognized for productivity and efficient task completion. Skilled in inventory management, sales optimization, and customer service. Excel at communication, problem-solving, and adaptability, ensuring seamless retail operations and positive shopping experiences for customers. Goal-oriented pharmacy assistant operates well in fast-paced, high-volume environments. Knowledgeable of state and federal guidelines for pharmacy operations and controls. Works well with patients and providers. Conscientious professional in healthcare support, known for high productivity and efficiency in completing tasks. Possess specialized skills in medication inventory management, prescription processing, and customer service within pharmaceutical settings. Excel in communication, teamwork, and problem-solving to ensure optimal service delivery and patient care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician Trainee

Unichem Mangere Medical Pharmacy
Mangere East, Auckland
11.2024 - 02.2025
  • Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Performed cashier duties such as accepting payments and issuing receipts.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Maintained proper storage and security conditions for drugs.
  • Maintained patient profiles and medication records.
  • Filled daily medication orders and entered prescription data into system.
  • Answered telephones to respond to questions or requests.
  • Informed customers of potential drug interactions.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.

Pharmacy Assistant Intern

Chemist Warehouse
Onehunga, Auckland
07.2024 - 08.2024
  • Stocked shelves with newly ordered supplies and restocked shelves as necessary.
  • Monitored expiration dates on all products stocked in the pharmacy and removed expired items from shelves promptly.
  • Dispensed over-the-counter medications upon request from customers.
  • Entered new patient information into computer system accurately.
  • Maintained a clean work environment by wiping down counters, sweeping floors, cleaning glass surfaces regularly throughout shift.
  • Organized the pharmacy inventory to ensure accurate stock levels were maintained.

Retail Assistant

Smith & Caughey’s
Auckland CBD, Auckland
05.2023 - 03.2024
  • Processed payments using cash register, credit card machine and POS system.
  • Rang up purchases accurately on the point-of-sale system.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Kept up-to-date knowledge of all products available in the store.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Greeted customers upon entry to the store and provided a positive shopping experience.

Education

Some College (No Degree) - NZ Certificate in Pharmacy-Pharmacy Technician L5

New Zealand Skills And Education College
Auckland
08-2025

Certificate in Pharmacy-Pharmacy Technician L4

New Zealand Skills And Education College
Auckland
02-2025

Pre-Entry Applied Health Sciences (Level 3)

Southern Institute of Technology
Invercargill, NZ
10-2024

Certificate in Pharmacy Introduction Level 3

AGI EDUCATION LIMITED
Auckland, NZ
08-2024

New Zealand Certificate in English Language L5

Auckland Institute of Studies
Auckland, NZ
08-2024

Skills

  • Confidentiality
  • Patient Care
  • Behavioral Management
  • First aid and safety
  • Loss Prevention
  • Order Processing
  • Customer Service
  • Cash Handling
  • Teamwork and Collaboration
  • Reliable and Responsible

Languages

English
Professional
Chinese (Mandarin)
Professional
Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Pharmacy Technician Trainee

Unichem Mangere Medical Pharmacy
11.2024 - 02.2025

Pharmacy Assistant Intern

Chemist Warehouse
07.2024 - 08.2024

Retail Assistant

Smith & Caughey’s
05.2023 - 03.2024

Certificate in Pharmacy-Pharmacy Technician L4

New Zealand Skills And Education College

Pre-Entry Applied Health Sciences (Level 3)

Southern Institute of Technology

Certificate in Pharmacy Introduction Level 3

AGI EDUCATION LIMITED

New Zealand Certificate in English Language L5

Auckland Institute of Studies

Some College (No Degree) - NZ Certificate in Pharmacy-Pharmacy Technician L5

New Zealand Skills And Education College
Thi Dung Hanh Tran