Thilak Paruchuri
Lower Hutt,WGN
Summary
A dedicated and proactive IT professional who fosters a positive team environment. Goal-oriented self-starter who is focused and motivated to succeed. Ability to multi-task and juggle competing priorities utilizing critical problem-solving skills, and ability to work both independently and as part of a team. Excellent communication skills. Resilient and results-oriented, geared toward efficiency.
Overview
7
7
years of professional experience
Work History
Field Support Technician
universal communications group
Wellington , Wellington
01.2024 - Current
- Performed troubleshooting and repair of server, network, storage, power, cooling, and other exchange-related hardware components.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services(24/7 working on faults ).
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Explained diagnostic findings to customers, and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installing and maintaining network equipment.
Adhered to safety protocols and policies to reduce workplace hazards. - Applied knowledge of standard equipment and manufacturer repair guidelines.
- Created detailed documentation for all changes made in the inside plant environment.
- Tested connectivity between various devices located within the exchange, using network diagnostic tools.
- Maintained accurate records of all assets within the network, including physical inventory checks.
Project Coordinator
Universal Communications Group
Wellington, WGN
04.2021 - 01.2024
- Completed timely changes and updates to schedules in central scheduling system.
- Assessed, monitored and reported on work progression.
- Communicated schedule changes to appropriate department personnel and other ancillary areas
- Setting task dates to meet contractual agreement
- Assisted project manager in drafting schedules and related documentation.
- Generating reports using power BI
- Compiled, analyzed and reported weekly, monthly, quarterly statistic
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Submitting the design and Quote to clients for Approvals.
- Used control tools to update and monitor project schedules.
Telecommunications Technician
Vihaan Technologies Limited
Lower Hutt, WGN
06.2018 - 03.2021
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Briefed customers on equipment, usage and product specification.
- Installed, set up and repaired devices and system components.
- Disassembled equipment, inspecting and tested wiring to locate and repair problems.
- Fiber optic network installation and maintenance
- Fiber optic network installation and maintenance
- Setting task dates to meet contractual agreement
- Dealing With Field managers if any issues occur on site and to raise the variations etc…
- Liaise with site managers, designers and regarding the project status and updates
- Fiber optics fusion splicing, blowing, termination to the patch panels and home network termination
- Installing MAN networks and commissioning Troubleshot faults in both copper and fiber and rectify problems
- Finding buried cables by checking Underground plans and Net maps
- Implementing and Record keeping of all cable diagrams and network data in software portal
Education
Level-7 Diploma - Information Technology
Royal Business College
Christchurch, CAN03.2017
Bachelor of Science - Computer Networking
Computer Science And Engineering
Andhra Pradesh, India 04.2015
Skills
- Scheduling
- Technical Support
- Customer service and support
- Policies and procedures
- Operations management
- Attention to Detail
- Multitasking Abilities
- Teamwork and Collaboration
- Project Scheduling
Timeline
Field Support Technician
universal communications group
01.2024 - Current
Project Coordinator
Universal Communications Group
04.2021 - 01.2024
Telecommunications Technician
Vihaan Technologies Limited
06.2018 - 03.2021
Level-7 Diploma - Information Technology
Royal Business College
Bachelor of Science - Computer Networking
Computer Science And Engineering
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