THIRUMURTHI PALANISAMY
Hamilton,New Zealand
Summary
I am an organized and reliable individual who can handle multiple tasks efficiently while maintaining a positive attitude. I am always ready to take on extra responsibilities to help achieve team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cyber Security & IT Support
Aspire Community Support
03.2022 - Current
- Provide excellent customer service and technical support to users.
- Manage and support key Microsoft server technologies like Active Directory, Exchange, and SQL Server.
- Skilled in Microsoft 365 (M365) and Power Platform tools such as Power BI, Power Apps, Power Automate, and SharePoint.
- Enhance network security by setting up advanced threat detection and protection strategies.
- Deploy and maintain desktops and laptops for the entire organization.
- Manage and troubleshoot desktop platform issues efficiently.
- Manage user permissions and access rights using Azure AD and other tools.
- Experienced in Active Directory and Group Policy Management, including planning and configuring Azure Active Directory.
- Implement and oversee security measures and firewall configurations.
- Configure and troubleshoot network devices like routers and switches.
- Proven ability to work effectively both independently and as part of a team.
- Dedicated to achieving technical excellence with a keen eye for detail.
COVID-19 Non-Clinical Advisor
Whakarongorau Aotearoa
Hamilton
07.2021 - 11.2021
- Handled community people inquiries and suggestions professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Helped callers to book, reschedule or cancel their vaccination booking.
- Provided information about the vaccination centres.
- To ensure people satisfaction at the vaccination center, focus on arranging necessary accommodations and services to enhance their experience.
Education
Graduate Diploma - Applied Information Technology
Waikato Institute of Technology (WINTEC)
Hamilton, NZ01.2022
Bachelor of Engineering - Computer Science
Anna University
01.2013
High School Diploma -
Nandha Polytechnic College
03.2010
Skills
- Azure AD
- Microsoft Purview (Compliance & security)
- Exchange Server
- Configuring of routers and switches
- Security policy development
- Disaster Recovery
Certification
- CompTIA A+
- NDT (Network Devices and Technology) at HCL carrier development cell
- Currently Pursuing Google IT support professionals
References
References available upon request.
Timeline
Cyber Security & IT Support
Aspire Community Support
03.2022 - Current
COVID-19 Non-Clinical Advisor
Whakarongorau Aotearoa
07.2021 - 11.2021
Graduate Diploma - Applied Information Technology
Waikato Institute of Technology (WINTEC)
Bachelor of Engineering - Computer Science
Anna University
High School Diploma -
Nandha Polytechnic College
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