Thisal Dolawatta
Night Auditor/Night Guest Service Agent
New Windsor,AUK
Summary
Reliable and dedicated Night Guest Service Agent with proven experience in delivering excellent guest service and managing night operations at Pullman Auckland Airport. Recognized for strong problem-solving skills, efficiency under pressure, and a perfect attendance record. Demonstrated ability to handle high-volume checkouts and support management in smooth hotel operations.
Overview
3
3
years of professional experience
Work History
Night Auditor
Pullman Auckland Airport
Auckland, NZ
12.2025 - Current
- Kept accounts in balance and ran daily reports to verify totals.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Night Guest Service Agent
Pullman Auckland Airport
Auckland, NZ
03.2025 - Current
- Welcomed guests with a friendly demeanor and provided check-in assistance.
- Managed reservation systems to ensure accurate guest bookings and room assignments.
- Responded to guest inquiries, resolving issues promptly and professionally.
- Assisted in processing payments and handling cash transactions securely.
- Provided detailed information on hotel services, amenities, and local attractions.
- Collaborated with front desk team to maintain smooth daily operations.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Greeted guests with a friendly and welcoming attitude.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Responded to guests, including email, telephone, and in-person inquiries.
Team Member
Burger King
Gleneden, Auckland
04.2023 - 03.2025
- Managed drive-thru orders, ensuring accuracy and speed of service.
- Handled customer inquiries and resolved issues promptly and courteously.
- Monitored inventory levels and communicated needs to management effectively.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Assisted customers with transactions and inquiries during busy shifts.
Housekeeping Room Attendant
Swiss-Belsuites
Auckland CDB, Auckland
04.2023 - 03.2024
- Collaborated with team members to maintain high cleanliness standards across floors.
- Trained new staff on proper cleaning techniques and safety measures at Swiss.
Education
Some College (No Degree) - Electrical Engineering
Skills
- Guest service excellence
- Customer service
- Payment processing
- Complaint resolution
- Team collaboration
- Critical thinking
- Effective communication
- Time efficiency
- Attention to detail
- Problem solving
Accomplishments
- Successfully managed up to 100 guest checkouts in a single shift.
- Perfect attendance record - no leave taken since employment.
- Trusted by managers for reliability and leadership potential.
- Frequently covered sick calls, ensuring smooth operations.
- Consistently exceeded Accor membership conversion targets.
References
Available on request.
Timeline
Night Auditor - Pullman Auckland Airport
12.2025 - Current
Night Guest Service Agent - Pullman Auckland Airport
03.2025 - Current
Team Member - Burger King
04.2023 - 03.2025
Housekeeping Room Attendant - Swiss-Belsuites
04.2023 - 03.2024
UNITEC Institute of Technology - Some College (No Degree), Electrical Engineering