Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Thisal Dolawatta

Auckland,New Zealand

Summary

Reliable and dedicated Night Guest Service Agent with proven experience in delivering excellent guest service and managing night operations at Pullman Auckland Airport. Recognized for strong problem-solving skills, efficiency under pressure, and a perfect attendance record. Demonstrated ability to handle high-volume checkouts and support management in smooth hotel operations.

Overview

2
2
years of professional experience

Work History

Night Guest Service Agent

Pullman Auckland Airport
Auckland, New Zealand
- Current
  • Welcomed guests with a friendly demeanor and provided check-in assistance.
  • Managed reservation systems to ensure accurate guest bookings and room assignments.
  • Responded to guest inquiries, resolving issues promptly and professionally.
  • Assisted in processing payments and handling cash transactions securely.
  • Provided detailed information on hotel services, amenities, and local attractions.
  • Collaborated with front desk team to maintain smooth daily operations.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Greeted guests with a friendly and welcoming attitude.
  • Managed guest check-in and check-out procedures, reservations, and payments.
  • Responded to guests, including email, telephone, and in-person inquiries.

Team Member

Burger King
Gleneden, Auckland
04.2023 - 03.2025
  • Managed drive-thru orders, ensuring accuracy and speed of service.
  • Handled customer inquiries and resolved issues promptly and courteously.
  • Monitored inventory levels and communicated needs to management effectively.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Assisted customers with transactions and inquiries during busy shifts.

Housekeeping Room Attendant

Swiss-Belsuites
Auckland CDB, Auckland
04.2023 - 03.2024
  • Collaborated with team members to maintain high cleanliness standards across floors.
  • Trained new staff on proper cleaning techniques and safety measures at Swiss.

Education

Some College (No Degree) - Electrical Engineering

UNITEC Institute of Technology
Auckland, NZ

Skills

  • Guest service excellence
  • Customer service
  • Payment processing
  • Complaint resolution
  • Team collaboration
  • Critical thinking
  • Effective communication
  • Time efficiency
  • Attention to detail
  • Problem solving

Accomplishments

  • Successfully managed up to 100 guest checkouts in a single shift.
  • Perfect attendance record - no leave taken since employment.
  • Trusted by managers for reliability and leadership potential.
  • Frequently covered sick calls, ensuring smooth operations.
  • Consistently exceeded Accor membership conversion targets.

References

Available on request.

Timeline

Team Member

Burger King
04.2023 - 03.2025

Housekeeping Room Attendant

Swiss-Belsuites
04.2023 - 03.2024

Night Guest Service Agent

Pullman Auckland Airport
- Current

Some College (No Degree) - Electrical Engineering

UNITEC Institute of Technology

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Thisal Dolawatta