Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thi Thu (Lucy) Nguyen

Auckland,AUK

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Data Analyst Intern

MVP Studio
05.2025 - Current
  • Monitored and controlled data upload, checking for successful data import and quality.
  • Commissioned and decommissioned data sets under mentor supervision.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Developed customized reports, summarizing and presenting data in visually appealing format.

Coffee Shop Worker

La France Authentic French Bakery
05.2025 - Current
  • Controlled line and crowd with quick, efficient service.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Used POS system to accurately enter orders and process payments.

Software Quality Assurance Engineer

FPT Pacific Asia
12.2011 - 02.2016
  • Created and maintained testing documentation including test plans, test cases, and test reports.
  • Coordinated with stakeholders to ensure complete and thorough test coverage.
  • Conducted end-to-end testing during the UAT phase, ensuring business requirements were met.
  • Collaborated with offshore teams in Vietnam to complete testing tasks and support smooth product releases.
  • Set up test environments and prepared necessary test data.
  • Executed testing across multiple cross-functional systems.
  • Performed data validation using SQL queries and conducted API testing using SOAP UI.
  • Acted as the Single Point of Contact (SPOC) between development teams, product owners, and users for all testing-related issues.
  • Worked closely with developers throughout the Software Development Life Cycle (SDLC), from design to deployment.
  • Demonstrated strong problem-solving skills, efficiently resolving issues during the testing phase.
  • Performed exploratory testing on new features and updates to identify unexpected behaviours.
  • Tracked and monitored bug resolution efforts, ensuring timely fixes and successful issue closures.
  • Report to the test manager the testing highlights, and any issues triggered during the testing phase



Software Tester

Pentalog Vietnam
01.2010 - 11.2011
  • Designed and developed functional test cases to validate business, system, and operational requirements.
  • Conducted comprehensive manual testing to verify the functionality of new features and resolve identified defects.
  • Logged and documented bugs clearly and concisely, ensuring efficient resolution by the development team.
  • Coordinated test environment setup, including configuration management, version control, and preparation of test data.
  • Managed and reported on testing activities, including issue tracking, test progress, and risk identification.

Education

Bachelor of Science - Computer Science

Hanoi University
Hanoi, Vietnam

Skills

  • SDLC: Agile, Scrum, Waterfall, V-model
  • Testing Type: Integration Testing, System Testing, User Acceptance Testing, Functional Testing
  • Programming language: SQL
  • Oracle PL/SQL
  • Strong knowledge and experience in the Siebel CRM system, BSCSix
  • Relational databases and tools: Microsoft SQL Server
  • Testing management tools: Jira, Serena, Test Link, Mantis, SharePoint
  • OS: Windows, Linux, Unix, Android, iOS
  • Good communication skills and manners with other stakeholders

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Data Analyst Intern

MVP Studio
05.2025 - Current

Coffee Shop Worker

La France Authentic French Bakery
05.2025 - Current

Software Quality Assurance Engineer

FPT Pacific Asia
12.2011 - 02.2016

Software Tester

Pentalog Vietnam
01.2010 - 11.2011

Bachelor of Science - Computer Science

Hanoi University

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Thi Thu (Lucy) Nguyen