Thiwanthika Sewwandi Senadeera
Auckland,AUK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
KFC
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations and managed approximately 20 incoming calls, emails per day.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Restaurant Team Member
KFC
07.2023 - 12.2023
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
- Performed opening and closing duties as needed, ensuring restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy mealtimes.
- Promoted positive work environment by maintaining professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Performed opening and closing duties as needed, ensuring restaurant was prepared for efficient operation each day.
Elderly Caregiver
Caremark Limited
07.2022 - 12.2022
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Cleaning Operative
Premier Cleaning Contractors
06.2022 - 11.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Senior Banking Associate
National Development Bank PLC
06.2014 - 12.2021
- Maintained friendly and professional customer interactions and managed approximately 30 incoming calls, emails and faxes per day.
- Ensure compliance to BCP/ISO standards and maintenance of professionalism in unit.
- Identify risk areas in processes and escalate matters of concern.
- Handled various Trade documentation transactions.
- Perform Month end balancing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Junior Executive - Customer Relation
Commercial Credit And Finance PLC
03.2012 - 02.2014
- Handled customer complaints with empathy and composure and managed approximately 25-30 calls, emails per day.
- Answered calls, responded to emails, and spoke with clients face-to-face.
- Processed range of documentation and entered information into databases.
Job Skill Development Training Programmed
Bank of Ceylon
03.2011 - 09.2011
- Processed range of documentation and entered information into databases.
- Managed approximately 20 incoming calls, emails, per day and handle with clients face-to-face.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
MBA - MBA Global
University of South Wales
United Kingdom01.2024
Bachelor of Arts - Business Management
Asia Open Education Institute
Yangon, Myanmar2020
Business Studies -
Musaeus College
Colombo, Sri Lanka2010
Ordinary Level -
Musaeus College
Colombo, Sri Lanka2007
Skills
- Problem-Solving
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Team Building and Leadership
- Time Management
Timeline
Assistant Manager
KFC
12.2023 - Current
Restaurant Team Member
KFC
07.2023 - 12.2023
Elderly Caregiver
Caremark Limited
07.2022 - 12.2022
Cleaning Operative
Premier Cleaning Contractors
06.2022 - 11.2022
Senior Banking Associate
National Development Bank PLC
06.2014 - 12.2021
Junior Executive - Customer Relation
Commercial Credit And Finance PLC
03.2012 - 02.2014
Job Skill Development Training Programmed
Bank of Ceylon
03.2011 - 09.2011
MBA - MBA Global
University of South Wales
Bachelor of Arts - Business Management
Asia Open Education Institute
Business Studies -
Musaeus College
Ordinary Level -
Musaeus College
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