Thiyanesh Ramachandran

• Collaborated with a team to ensure efficient order processing and delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong organizational and multitasking skills by handling multiple orders simultaneously.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.

• Assisting customers in selecting and purchasing hardware, home improvement products, suitable plants for their garden, garden tools and irrigation & plumbing fittings.

• Managing stock levels for a range of tools, paints, fertilizers, herbicides, and plant seedlings.

• Provided product knowledge and advice on various tools, equipment, and materials. Maintained a clean and organized store environment to enhance the customer shopping experience. Further, operated the cash register, processed transactions, and handled financial transactions accurately.

• Monitored and managed inventory levels, restocked shelves, and conducted regular stock checks. Responded to customer inquiries, resolved issues, and ensured customer satisfaction.

• Procured essential supplies and equipment such as seeds, farm machinery, and livestock. Implemented both chemical and non-chemical methods to safeguard crops from weeds and pests.

• Procured essential supplies, implemented crop protection methods, and supervised labourers.

• Practiced organic farming, cultivating various crops, and established a successful plant nursery. Increased market reach with introduction of organic produce lines.

• Played a key role in organizing and leading a Farmer Producer Organization (FPO) in my locality, coordinating 50 individual farmers to access government subsidies and effectively market their produce.

• Collected information on various irrigation methods, fertilizer options, and labor practices.
• Conducted regular field visits to gather data on farming practices and local cropping details.