Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Brown

whangarei

Summary

House Plant Nursery Manager with a proven track record at Kentia Palms, excelling in horticulture and staff management. Enhanced nursery productivity through strategic planning and relationship building, resulting in improved customer satisfaction. Adept at cultivating plants and fostering teamwork, ensuring a thriving environment for both staff and clients.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Motivated customer service with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.

Overview

33
33
years of professional experience

Work History

House Plant Nursery Manager

Kentia Palms
11.2009 - Current
  • Managed daily operations of nursery, ensuring optimal care and development of plants.
  • Led team in implementing best practices for plant cultivation and maintenance.
  • Developed and executed strategic plans to enhance nursery productivity and efficiency.
  • Mentored staff on horticultural techniques, fostering skill development and teamwork.
  • Implemented strategies for behavior management to maintain a positive atmosphere conducive to learning and growth.
  • Fostered relationships with key clients, improving customer satisfaction and retention rates.
  • Monitored competitor activities, adjusting strategies to maintain competitive advantage in the market.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Head Orchid Grower

Eric Young Orchid Foundation
09.1992 - 04.2009
  • Cultivated diverse orchid species using advanced horticultural techniques.
  • Oversaw greenhouse operations, ensuring optimal growth conditions and pest management.
  • Developed and implemented propagation strategies to enhance plant quality and yield.
  • Trained and mentored staff on best practices for orchid care and cultivation.
  • Managed inventory of supplies and equipment for efficient operational workflows.
  • Curated visually appealing displays to enhance customer engagement and drive sales.
  • Oversaw inventory management for display materials, ensuring timely replenishment and organization.

Bar Staff Member

Various Employers
09.1992 - 08.2008
  • Managed daily bar operations, ensuring efficient service and customer satisfaction.
  • Trained and mentored junior staff on beverage preparation and customer interaction skills.
  • Developed and implemented streamlined processes for inventory management and stock rotation.
  • Ensured compliance with health and safety regulations, maintaining a clean working environment.
  • Resolved customer complaints swiftly, enhancing overall bar experience and loyalty.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
  • Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
  • Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
  • Maintained a clean and organized bar area for an enjoyable customer experience.
  • Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.

Education

High School Diploma -

Le Rocquier
Jersey

Skills

  • Health and safety regulations
  • Staff management
  • Landscaping
  • Horticulture
  • Plant cultivation
  • Teamwork and collaboration
  • Attention to detail
  • Reliability
  • Team collaboration
  • Relationship building
  • Customer relations
  • Customer service

Timeline

House Plant Nursery Manager

Kentia Palms
11.2009 - Current

Head Orchid Grower

Eric Young Orchid Foundation
09.1992 - 04.2009

Bar Staff Member

Various Employers
09.1992 - 08.2008

High School Diploma -

Le Rocquier

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Thomas Brown