THOMAS CHACKO

• GSX9000 Media Gateway R&D, Automation For Sip Call Testing, Configured and monitored Azure cloud management services, Established and implemented standards for cloud operations, Ribbon SBC Support, Used JIRA to track issues and change management, responded to and resolved incidents related to cloud services, investigated root causes, and implemented corrective measures, SBC Support, Linux server, Unix CMD, Developed, tested, and implemented software applications to improve system performance, Coordinated activities between departments to ensure projects were completed efficiently and effectively, Maintained system documentation according to established standards. Experiance to handle international Customer
• Projects : Ribbon RND And Ribbon gateway support

• Altitude uCi 7.5, uCI 8.2 and Contaque NGUCC Dialer Solutions Installation, Implementation, And Support Documentation and Maintenance of System application, Used JIRA to track issues and change management, responded to and resolved incidents related to cloud services, investigated root causes, and implemented corrective measures, New Installation and up-gradation for Altitude Dialer and Troubleshot the ongoing issues upto Level 3 of Altitude Dialer, Troubleshooting Problems with Networks, Operating Systems, and any other hardware related issues, Handling System's Hardware and Software related issues on daily basis, Installing, Maintaining, and troubleshooting of Operating Systems, Configuring and troubleshooting the Outlook related problems, Maintaining the System, server, and network asset inventory, Installing and configuring the D-Link and Switches and FortiGate Firewall, Troubleshooting all end user hardware including THIN clients, Laptops, and printers, Good knowledge on LAN technologies and Network Installation and Maintenance project control plan, Hands of knowledge with structured cabling, I/O termination etc, Have Good knowledge of Voice over IP (VoIP).

Project : All india Income tax Contact center Support

City union bank All India Contact Center and network Support

• (SBC) such as Acme packet NNC 4500, NNC, Used JIRA to track issues and change management, responded to and resolved incidents related to cloud services, investigated root causes, and implemented corrective measures, Troubleshooting means of SIP and H.323 signaling messages and the ISDN cause code, Monitoring of internet calls originating and terminating from the soft switch or Gateway, Checking route status by evaluating parameters like PDD, ASR, ACD, FAS, Providing the tier 2 technical support for the clients.

Project : Frendy voip Calling application Support