- Enjoy hobbies that combine physical activity with outdoor exploration
- Kayaking
- Backpacking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Food Tourism
- Historical Exploration
- Documenting and sharing travel experiences
- Road Trips
THOMAS FIFIELD
Auckland,New Zealand
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Membership Support Officer
Registered Master Builders Association
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Services and Sales Representative
Torpedo7
11.2019 - 12.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Assistant Restaurant Manager
Burger Fuel
04.2016 - 10.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Cooked menu items according to specified instructions.
- Practiced proper safety and sanitation standards.
Camp Counselor
NJY Summer Camps
05.2015 - 09.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Skills
- Customer service
- Active listening
- Critical thinking
- Cleaning and sanitation
- Food safety knowledge
- Efficient multitasking
- Complaint handling
Interests
Timeline
Membership Support Officer
Registered Master Builders Association
01.2021 - Current
Customer Services and Sales Representative
Torpedo7
11.2019 - 12.2021
Assistant Restaurant Manager
Burger Fuel
04.2016 - 10.2019
Camp Counselor
NJY Summer Camps
05.2015 - 09.2019
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