Thomas Freeman
Athenree,BOP
Summary
Im a friendly, academic candidate with passion for providing excellent customer service and facilitating guest satisfaction. I’m hardworking and quick to solve problems. Outstanding multitasker with in-depth knowledge of hospitality and customer experience.
Overview
2
2
years of professional experience
Work History
Hospitality Worker
Flat White Restaurant
05.2022 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Increased repeat business through personalized attention and genuine care for guests'' needs.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff on best practices in customer service.
- Facilitated smooth communication between departments to address issues proactively rather than reactively.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Assisted in setting up and breaking down banquet events.
Education
Katikati College
Katikati, BOPSkills
- Customer service skills
- Efficiency
- Time management
- Effective Communication
- Cleaning and Sanitizing
- Supply Restocking
- Positive Attitude
- Empathy and Compassion
- Conflict Resolution
Accomplishments
- Tauranga Law Trophy for top male academic for academic achievement throughout the year in Math, Science, English and Social Science. (Year 10)
- Overall Academic Excellence and Merit Endorsement in Biology, Physics, Mechanics. (Level 1 Year 11)
- Overall Academic Excellence and Merit Endorsement (Level 2 Year 12)
References
Available upon Inquiry
Timeline
Hospitality Worker
Flat White Restaurant
05.2022 - Current
Katikati College
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